mam98031 • Volunteer Community Member • Buyer/Seller since 1999
1 BEST ANSWER
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My opinion differs a bit from the other two posters. Both those negs were about the same thing but two different buyers. They both complain that you do not package your items well and therefore the items were damaged in transit. As a buyer that would absolutely concern me.
The first thing I would do if I were in your position is up my game on how I package items. That is the very first thing you should do on the very next package that you ship out and every package after that.
Then if the buyer that mentioned the refund in the FB actually filed an INAD and you refunded from that INAD, I would then call Ebay and see if I could get that FB removed as they aren't suppose to mention the outcome of a claim. So maybe you can get that one removed.
So if they remove that FB, then you are only dealing with one.
The next thing I'd do is comment to the FB that I couldn't get removed and I'd be non emotional and completely professional. Something like: I'm sorry, I messed up. I will do a better job packaging in the future.
You need to take responsibility for the problem as it is your responsibility. As a newer seller it is important that your customers know they can depend on you. Most know you are human and will make mistakes. It is how you handle those mistakes moving forward that will define what type of seller you will be. So step up, take responsibility, improve your process and move forward.
I wish you nothing but the best in your little business.
My opinion differs a bit from the other two posters. Both those negs were about the same thing but two different buyers. They both complain that you do not package your items well and therefore the items were damaged in transit. As a buyer that would absolutely concern me.
The first thing I would do if I were in your position is up my game on how I package items. That is the very first thing you should do on the very next package that you ship out and every package after that.
Then if the buyer that mentioned the refund in the FB actually filed an INAD and you refunded from that INAD, I would then call Ebay and see if I could get that FB removed as they aren't suppose to mention the outcome of a claim. So maybe you can get that one removed.
So if they remove that FB, then you are only dealing with one.
The next thing I'd do is comment to the FB that I couldn't get removed and I'd be non emotional and completely professional. Something like: I'm sorry, I messed up. I will do a better job packaging in the future.
You need to take responsibility for the problem as it is your responsibility. As a newer seller it is important that your customers know they can depend on you. Most know you are human and will make mistakes. It is how you handle those mistakes moving forward that will define what type of seller you will be. So step up, take responsibility, improve your process and move forward.
I wish you nothing but the best in your little business.
@thetoypeddler1 wrote:
I would suggest leaving a "reply to feedback received" What is this ? I haven't posted here in over a year so I don't know how to reply to feedback received or where to reply ?
Before you do that, CALL Ebay and see if you can get the one FB removed. It is in your best interest to do that.
Then when you are ready to leave a comment to the FB. Go to your FB page. Drop all the way to the bottom of the page. There will be a link there to leave a comment for FB received.
@thetoypeddler1 wrote:
If you are the one doing the packing, then you need to stop and see what you've been doing wrong. Shipping isn't just shoving something in a box. Packing takes time and care and cannot be rushed.
Well I have to defend myself here , I have shipped three of the same type items in the past and
packaged them the same exact way with no problems ! I'm not saying its not my fault but 2 items damaged within a few days is alarming to me
That doesn't mean that the packaging was adequate the first couple times. It means you may have just gotten lucky. But with two different buyers saying basically the same thing, there may just be room for some improvement.
I also get you have NOT in any way tried to escape your responsibility or make excuses for what happen. You strike me as someone just trying to do the right thing. Personally I think your future is bright. You took good care of your customers and you are willing to learn. That is the center of being a good seller.
