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11 years straight without a paypal case opened against us. Till yesterday

Well there is a first time for everything.  11 years selling on ebay and not one paypal case opened against us till yesterday.  Completely won the case in ebay.  Few hours later got the text.  This situation makes us nervous.  Paypal hates ebay right now.  Cant help but wonder are they just going to give there money back and let them keep the item?  Any thoughts? Best regards

Message 1 of 15
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14 REPLIES 14

Re: 11 years straight without a paypal case opened against us. Till yesterday

Buyer must return the item to you. Do not refund instantly. In case details you can choose the option.

One sale a day, tomorrow the entire Galaxy!
Message 2 of 15
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Re: 11 years straight without a paypal case opened against us. Till yesterday

It is possible you will end up out of the capital and out of the item. Work it hard and expeditiously as you would have done with eBay. Doesn't hurt to make a phone call to Paypal to verify the details they require, do they have the information you sent and where you are coming from position wise as a seller.

The one true dealing I had with Paypal in a scenario that might be similar to yours is about 20 years ago. Lost $700.00 and the merchandise despite proof of delivery with signature. It was fully insured and because it was signed for at delivery, no recourse through the insurance. Paypal ruled in favor of the buyer and the rest as they say....is history. Only other one was a charge back where obviously a kid used mom/dad's account to buy a video game they wanted...Most parents would not have made the seller of the item suffer for the actions of their kid...but this generation...gesh...over a $10.00 game...let me make the seller pay for it and the charge back fee because my kids out of control...lol Just an assumption on my part BTW on the scenario - just can't see someone randomly buying cheap used video games with someone elses credit card - so many better things to commit fraud on...lol

Wish you mucho success!

Cheers
Message 3 of 15
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Re: 11 years straight without a paypal case opened against us. Till yesterday

It really depends on what type of case they opened with PP
Reality is the leading cause of stress.
Message 4 of 15
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Re: 11 years straight without a paypal case opened against us. Till yesterday

I'm really sorry to hear about this, and I hope you win.  You should have the same option to chose return for refund.  Maybe calling them will help your case; wishing you the best of luck and please update this thread as we will all be hoping you win.

Message 5 of 15
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Re: 11 years straight without a paypal case opened against us. Till yesterday

Depends on what type of case and each type has a different solution and sometimes a different outcome. If its SNAD they'll return something and you refund. If unauthorized use and you shipped to the address on file with pp they'll cover the loss....

Message 6 of 15
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Re: 11 years straight without a paypal case opened against us. Till yesterday

And we have yet to hear whether we will get the same UAC protection from eBay/Adyen MP.
Reality is the leading cause of stress.
Message 7 of 15
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Re: 11 years straight without a paypal case opened against us. Till yesterday

You're not really giving us a whole lot of detail here. What was the nature of the eBay dispute? What are they now claiming via PayPal?

Message 8 of 15
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Re: 11 years straight without a paypal case opened against us. Till yesterday

We sold the item, it was 500.00 shipped to them got there no problems.  Then she said she wanted to return, said no problem.  Then she changed her mind and decided to keep it and closed the case on her end.  Then changed her mind again and said she had reviewed her money situation and she now wants to return again.  Said ok no problem.  Well she must have called ebay and whatever they told her must have not made her happy.  She then texted and said ebay was no help and she is now ecalating to paypal.  Thats the last i heard from her.  Best regards

Message 9 of 15
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Re: 11 years straight without a paypal case opened against us. Till yesterday

Ummmm....  what type of complaint was filed?

Message 10 of 15
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Re: 11 years straight without a paypal case opened against us. Till yesterday

PayPal is a corporation and has no emotions...
Message 11 of 15
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Re: 11 years straight without a paypal case opened against us. Till yesterday

She filed a item not as described case.  Best regards

Message 12 of 15
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Re: 11 years straight without a paypal case opened against us. Till yesterday

Paypal will make her return the item back to you on her dime.  She has to provide tracking & when it arrives, Paypal will return her the money.  You may or may not get the original item you shipped.  As long as she has tracking she can  return a empty coke can, keep your item & get a full refund.   Selling online can be Risky Business but it the nature of the game. 

Message 13 of 15
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Re: 11 years straight without a paypal case opened against us. Till yesterday


@lewisburggold wrote:

Well she must have called ebay and whatever they told her must have not made her happy.  She then texted and said ebay was no help and she is now ecalating to paypal.  Thats the last i heard from her.  Best regards


I'm pretty sure that eBay will only allow one return request.  Since she closed the first request, eBay likely told her "sorry, you can't open another request".

Message 14 of 15
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Re: 11 years straight without a paypal case opened against us. Till yesterday

Don't sweat it. PayPal is really cool about assisting when a dispute is opened up. Just call them. 

Message 15 of 15
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