eBay

daneiac · ‎08-29-2020

as I recall there was a rule in effect giving the buyer exactly up to 1 hour to cancel an order from time of online purchase..is this rule still in place and if so, why was I denied access to cancellation request since the seller marked shipped within 4 minutes of order..

rebell45 · ‎08-29-2020

The seller is probably tied of buyers changing their mind and requesting cancelations. It does cost him time & money. So if he marks it shipped he doesn't have to cancel. Of course, it will come back to bite him later.

____________________________________________________________
Never sell anything on eBay that you can't afford to lose.

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daneiac · ‎08-29-2020

oh..and here is the bogus tracking no. seller gave me

Tracking number: Tracking number65663NOTRACKINGSAVESU2BUCKS

aldente28 · ‎08-29-2020

I've never heard of this one hour cancellation window. Sounds arbitrary to me.

Regarding the seemingly bogus tracking information: I have no clue. I'm confident you can find a way to deal with the situation. Ebay is chock full of options for you. Sure, cancellation may be the quickest, but I'm sure you can understand that the cut-off for cancellation is and should be when an order is shipped.

Posting ID

lacemaker3 · ‎08-29-2020

Sorry, but no, you are mistaken.

eBay provides a process for buyers to request a cancellation if the item has not been shipped, which is available to the buyer for up to one hour after the purchase. eBay's message to the buyer is rather ambiguous, and could be taken to imply that the buyer has a "right" to cancel within one hour, but that is actually only if the seller is able to (agrees to) cancel the purchase. Sellers lose money when this happens becuase the fees for processing the payment are not refunded to them. So some sellers do not like to cancel purchases, and they are not required to.

Sellers are not required to provide tracking numbers, so if you get a tracking number that doesn't work, that's not a policy violation. However, if you don't receive the item by the last-estimated delivery date, then you can file an Item Not Received case (within 30 days) to get a refund.

daneiac · ‎08-29-2020

THIS THEN:

http://pages.ebay.com/sellerinformation/news/fallupdate2014/after-sale-experience-details.html#highl...

kensgiftshop · ‎08-29-2020

@daneiac

A buyer can only request to have an order canceled and it's up to the seller if they want to cancel it or not.

Want to wish everyone a Safe and Happy Independence Day.

glorybells · ‎08-29-2020

The key word in that information is that it’s a buyer REQUEST. A cancellation can be REQUESTED by the buyer. It doesn’t say a buyer can DEMAND a cancellation, that they’re entitled to a cancellation, etc., just that it’s a REQUEST.

GloryBells •
eBay Mentor Since 2008

lacemaker3 · ‎08-29-2020

@daneiac wrote:
THIS THEN:

http://pages.ebay.com/sellerinformation/news/fallupdate2014/after-sale-experience-details.html#highl...

Yes, that's exactly what I said. That page (from 2014 seller update) says you can request a cancellation within on ehour, if the item hasn't been shipped yet. It doesn't say that the seller has to cancel.

If the seller had already marked the item as shipped, then this request procedure is no longer available. That is why you couldn't make the request. This is now it is supposed to work.

Since then, PayPal changed their rules so that they no longer refund the fees when a payment is cancelled. This is completely unfair now, because it costs the sellers money.

daneiac · ‎08-29-2020

I used to sell here a plenty and always cancelled orders when buyers requested just to save me the headaches of potential financial loss in the future..(item not as described) (lost in mail due to no legit tracking no. etc. etc.)

rebell45 · ‎08-29-2020

The seller is probably tied of buyers changing their mind and requesting cancelations. It does cost him time & money. So if he marks it shipped he doesn't have to cancel. Of course, it will come back to bite him later.

____________________________________________________________
Never sell anything on eBay that you can't afford to lose.

daneiac · ‎08-29-2020

yes..probably tired..but a cancellation 2 ea. allen wrench set at under 3 dollars was not that much to ask for

burns4thewin · ‎08-29-2020

But could still be costing the seller at least 10% of the sale price + shipping.

bigdeals.etc · ‎08-29-2020

@daneiac wrote:
I used to sell here a plenty and always cancelled orders when buyers requested just to save me the headaches of potential financial loss in the future..(item not as described) (lost in mail due to no legit tracking no. etc. etc.)

When you did always cancelled, was it before or after you shipped the item out? Or both? You have no valid reason to believe the seller didn’t actually ship out or drop off your item to a USPS drop off within that 4 minutes.

If you want to use the “but I would never do that” logic... then as a buyer of so many decades, I never requested to cancel any purchase I made on eBay. Even on purchase that I found out I won’t need minutes after I bought it... I always just sucked it up and chose to receive the item. This even happened to me last week. I’m okay recognizing it was my mistake to buy it in the first place.

whoohooohyeahdavid · ‎08-30-2020

or you could be an adult and pay. i get 5 unpaids a week. it's sickening. wasting my time for fun. i'm the only one who doesn't get how this fun. 5 days for an auction. 6 for the unpaid. another 5 for another auction, only to hope that the next winner pays as well. yea you're doing us a real service. quit ebay. problem solved.