"SEE FULL ITEM DESCRIPTION" - Caused by Turbolister in my case

[minershop]

I've used Turbolister since forever - great tool.  Just this week found my items on auction have the dreaded "SEE FULL ITEM DESCRIPTION" link.  After investigation found that Ebay's system adds a gif at the end saying "Powered by Tubrolister" for all items uploaded using TL (gif below).   The link to the gif is NOT https.  The Ebay system then flags that as an error in my listing, one that EBAY ADDED, and blocks the description from being shown.  I cannot prevent them from adding this link/gif.

Ebay created this error.  After speaking with four different people in the Phillipines I finally resigned myself to the fact that this cannot be changed on active listings with bids.  Those with no bids can be edited to remove the link to the gif that Ebay added.

There is no way to disable the adding of this gif.  If I continue to sell on Ebay (big if, after 17 years) I would have to go into each item and manually edit each listing if I want my description to show.  

Pure stupidity, and a refusal by Ebay support to even acknowledge that they created this bug, much less fix it.

[pocomocomputing]

Your issue is not just caused by the Turbo Lister credit at the bottom of the listings. You are hosting pictures from your web site which do not have https SSL in some listings.

eBay member shipscript has a free tool to check listings so run this to see what is wrong with your listings and how to fix it. This tool may seem complicated so it will take a few reads to understand.

http://www.isdntek.com/ebaytools/ActiveContentScanner.htm

The above tool could be used to fix the listings online. But I see most are auctions and if any bids you will not be able to up date them.

Remember if you fix the listings online, the changes will not be saved in Turbo Lister so you will need to make sure fixes are done in TL also.

As for Turbo Lister, make sure you have the latest version which no longer add the Tubo Lister credit at the bottom of listings. At least when I test listed an old listing, the TL credit was no longer added.

See this topic on the latest version.

https://community.ebay.com/t5/Tools-Apps/Turbo-Lister-Important-Update-Available-v-9-924-101-0/m-p/2...

Make sure you compact your TL database before updating. Make sure you backup your TL before running the update. Some sellers had issues updating TL with this last version.

@shipscript  Please help this member.

[dollybeauty]

@pocomocomputing  @minershop

The new update to Turbo now uses https for the image. Just correctthem on eBay then Synchronize in Turbo to update the listings you have on TurboLister.

[pocomocomputing]

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@dollybeauty wrote:

@pocomocomputing  @minershop

The new update to Turbo now uses https for the image. Just correct them on eBay then Synchronize in Turbo to update the listings you have on TurboLister.

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Correcting the listings on eBay and Synchronizing them will have the updated version in Listing Activity section of TL only and not update the original source  listings in TL Inventory section. One of the big failings of TL was not updating the source listing in TL Inventory. (Selling Manager Pro had an option when updating Active Listings to save or not save the changes back to the original source template in Selling Manager Pro Inventory. (With the Seller Hub / SM Pro now, I believe this is no longer possible.))

To update the listings in inventory to save the updated listings, a TL can copy a listing from Listing Activity and paste back into inventory. The TL user would need to somehow identify the corrected listings in inventory, perhaps make a new folder in inventory and move the old listing to another folder called "To be deleted later" so as to have them just in case. This is how I would do it but the OP can figure out some way of knowing what is fixed and what is not. Just be aware that some way is needed to know what is fixed.

[minershop]

Thanks to all with the great replies.  Problem it seems is that I am running an older version of TL.  But when I  try to update TL I get an error "The API call "GetAttributesXSL" is invalid or not supported in this release.   I'm runing release 9.910.102.0 - an older version.  Wonder why it didn't update automatically; seems like it always used to....

Looking like I'm just gonna have to upload my listings with TL and then revise each one manually unless somebody has a suggestion to update to the latest copy of TL.  Revising auctions that don't have bids works - I can just remove the http link that Ebay inserts.  Luckly I always schedule my auctions so I'll have time to do it.  Just so silly I have to jump through these hoops.  Gettin' tired....

[dollybeauty · Accepted solution]

First you might run a backup of your TL. This may not be capable of being restored to the new version. There have been several data updates since the 910 update.

I would suggest that you contacgt the Advanced Apps team to get the latest copy of TL. They will give you further instructions about the installation. They are the only source for the newest version.

This is from the eBay Advanced Apps team...

Phone Support (US - 8 AM - 6 PM MST): **To call us, click on the Help & Contact link found at the top of most eBay pages. Click on the Contact Us button at the bottom of the page. Select ‘Selling’ -> ‘Getting Started’ -> ‘Selling Tools’ for issues or concerns related to eBay listing tools that my team can assist you with. Now scroll to the bottom and click Call Us. Ask the customer support agent to transfer you to the Advanced Apps team.**

[minershop]

Thx! Great suggestions.  Yes, I saw a few places where I linked to Ebay (contact, etc) - interestingly they didn't seem to trigger the quarantine. But I will correct them also in my html.  

I only use TL to create listings offline and upload them.  I don't sell recurring products (just rocks, all different/unique) so don't use the database features.  So no prob there...

I have upgraded to the latest TL and will be posting new auctions tomorrow.  Will carefully check for non-https.  I expect with the feedback given here the TL upgrade will solve all my woes (for now) - very much appreciated folks!

[minershop]

The latest upgrade to the most recent TL solved this problem (as everyone suggested). Uploaded yesterday, auctions scheduled to start tonight; they all look good. The upgrade created problems in another area ("Images failed to upload") but that was quickly solved with the help of adv app support at Ebay - just had to delete the database (which I don't use, so didn't care).
All is good...
Thanks all!