"Open a request" link is not working

[bbll8]

Steps to reproduce:

1. "My Ebay" -> "Purchase History" -> Hover over the item -> "More actions" -> "Contact seller" -> "I nee to return my item" -> "Open a request" -> browser is stuck in loading for about 15 seconds -> page refreshed with "This site can’t be reached returns.ebay.com took too long to respond."

[rebell45]

It sounds like you are using a phone, are you using the app or a browser? "Taking too long to respond" is usually a network issue.