Why can't I edit or make new selling templates?

[thecatscache]

It suddenly started happening near the beginning of November, but I can't edit or make new templates. I will try to save an update or make a new one and it just says 'saving template' with the spinning circle for 20+ min. Then I need to close out because when I used to work on selling templates, it would need only 10 seconds to save one.

I reported the issue over the phone yesterday, it still isn't working. I asked a few friends/my boss if they could make/edit templates, no go on their end either (3 other accounts). 

Help?

I can't list until I can update my templates considering the item specific apocalypse added so much time to my process otherwise. (With templates I can pre-fill most of them... and try to get back to listing at my previous speed.) 

[mygrneyesf]

I don't see an option for new listing scheme so I must already be in it as well - but im still having those problems. 

[super_sunny_sales]

I have great success messaging them on their Facebook page..

[super_sunny_sales]

This is what the old page looks like...  You have t actually click on one of your templates on the create listing page...

[super_sunny_sales]

The new Lister page looks like this...

[super_sunny_sales]

The new lister looks like this...  I don't have any issues revising templates when using the new lister.  I just not crazy about it.  I prefer the classic one...

[jthole]

Has any one reported this issue to EcommerceBytes Letters To The editor?

https://www.ecommercebytes.com/C/letters/blog.pl

This issue needs some publicity to get ebay's attention.

[jthole]

I have resolved the issue by changing to a new category and filling in all required fields such as "Type".

[thecatscache · Accepted solution]

The issue is now SEEMINGLY resolved this morning in general- even just by adding a test 't' to the title (and updating the category since mine were that outdated...) 

I'm going to try and quickly update everything I need to get listing again.

[readabouthorses]

After some intense mucking around I was able to find the way to get to the new lister.

I only have one thing to say about new lister ...

IT IS A HOT MESS! If I have to use that every time I list an item then I give up. Dear old Turbo Lister I really miss you.

[wiel4974_etaj8flb]

I've called eBay 3 times over 2 weeks. They don't seem competent enough to fix this problem. I currently can't use eBay to sell and will have to sell elsewhere. I sell women's clothing so I have other options. Hard to believe an online company can't fix this important feature on their website. Sad fail.

[maxxmags]

How did you get to the new lister - I can't find it anywhere.

Thank you!

[intimewithmusic]

No it's not. At least not on Ebay Canada site. ...Every once in awhile you may get lucky and save one but it's like trying to book a British Columbia provincial park campsite. Try a 1000 times and get thru once if lucky. 

[readabouthorses]

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@maxxmags wrote:

How did you get to the new lister - I can't find it anywhere.

Thank you!

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After trying several times I finally tried this and was successful:

Click the Sell at the top right of home page. That took me to my Seller Hub. Then I went to the Listing tab and chose Create Listing from the dropdown list. That brought up a page where you could either use tell us what you're selling OR choose a Listing Template. I chose one of my templates and hit the Start Listing button. That took me to a page create your listing and then over on the upper right you could choose to try the new listing tool.  Click on that and be prepared for a hot mess. 

I do not like the new lister. It was so bad that it would almost encourage me to sign up for a third party listing service just to avoid it.

[super_sunny_sales]

that is what I did.  I signed up for a third party lister.  I was never crazy about the classic lister anyways.. 

I do like some aspects of the new lister but I think it is a lot more clunky then the old one..  I liked the flow of the old one but now things are all over the place on the new one..

[bigsurfenterprises2007]

Here it is February and now I am having the same problem. I can't save a template no matter if it is a newly created one or an edit of an existing one. I had the same problem last year and it suddenly resolved itself. Now it is happening again. Please help. This is getting very old. For such a large cap company, they sure have a hard time ever fixing bugs.