07-21-2021 03:26 PM
I offer free returns, paid by the seller, and have had several during the past quarter. I've run and downloaded the transaction report, the file exchange report, and some other one, plus have looked in my shipping labels, returns, etc. , but I cannot find the cost on the return labels. I swear I've seen in it the past, but cannot find it now.
Thanks!
07-21-2021 04:44 PM
If you were charged for it, it would show up as a charge in your seller account as soon as the buyer printed the label.
07-21-2021 06:40 PM
So you'd think. But even if I look in Seller Hub > Payments > All Transactions, they aren't there. Neither are they in the detailed monthly statements, nor the invoices, or any other report I run. They aren't in my Shipping Labels either. So frustrating!
01-22-2023 05:16 PM - edited 01-22-2023 05:17 PM
I cannot find it either this is very frustrating since that means my costs wont add up correctly for taxes
10-21-2024 10:18 AM
Go to the order your looking for the return label. Under the return details tab, you will see another button, "More Actions." Hit that, then go to View Payment details scroll down; it will be available
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