The eBay Community

We are in the Global Shipping Program yet some Canadian & UK buyers can't buy our items?

Is there something we are doing or is this tariff related or something in our settings?We have GSP enabled and don't have any blocks to any country? This is a screenshot of what a Canadian buyer is facing when trying to buy from us. He/she is not the...

Broken Item Upon Arrival

If 2x glass items were safely packed and shipped, but one of them was completely shattered upon arriving to the customer, am I responsible for a full refund, partial, or none at all? It seems legitimate, and I want to take care of my patrons, but I a...

My listings for tea pods with "best by" date were removed

This morning I got an email from eBay letting me know 3 of my listings were removed for a "food policy violation." The listings were for tea pod k-cups in their original sealed boxes that had a best by date of October 2024. I noted in the listings th...

Bought a Scam Listing and Need Assistance

Hello all, I just today bought a scam listing shipping from Pakistan. The listing uses photos stolen from other, legitimate listings on the platform. The seller denied my cancellation request. What can I do here? I tried reaching out to eBay support ...

Sellers beaware of Ebay return shipping charges

I've been selling on Ebay for over 25 years and have gotten very few returns. I offer free shipping and free returns. I ship items using USPS and in the past Ebay has always given the buyer a USPS return shipping label. But it appears that has change...