Upload listings failing - return policy error

[jpwest13]

I've used the upload template successfully in the past, but this time I'm having a problem. All of my listings fail, with the error #21916328 - Error - Please specify a valid return policy.|

I'm using Business Policies, and the value I'm uploading exactly matches the name of the return policy I want to use.  I checked for extra spaces, even copied from the return policy to the upload template. "14-day" is the exact policy name and the exact value in my spreadsheet.

Just now I deleted all but one listing and got the same result. 

Any suggestions?

[tools_apps_team@ebay · Accepted solution]

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@jpwest13 wrote:

I've used the upload template successfully in the past, but this time I'm having a problem. All of my listings fail, with the error #21916328 - Error - Please specify a valid return policy.|

I'm using Business Policies, and the value I'm uploading exactly matches the name of the return policy I want to use.  I checked for extra spaces, even copied from the return policy to the upload template. "14-day" is the exact policy name and the exact value in my spreadsheet.

Just now I deleted all but one listing and got the same result. 

Any suggestions?

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Hi @jpwest13 ,

If you're entered a valid return policy name in the Return profile name column, then the error could be due to you entering return information in any of the four following columns:

Returns accepted option
Returns within option
Refund option
Return shipping cost paid by

You should leave the above four fields blank (or just delete them from your file).

[jpwest13]

Thanks, good thought but that’s not it. Those columns are empty.

[jpwest13]

Actually, I spoke too soon. It was the "Return shipping cost paid by" field that got me - I had that one populated.

Thank you for your help!!