Shipped notification seems to be frozen

[ebooksdiva]

@rickferrarin2012 

This is not ebay customer service this is the ebay community of buyers and sellers.

I do not have access to your account so all I can do is make a guess..

You received a shipping notification.

Do you mean you got a shipping notification email? 

Emails don't really show much.

Does the  the tracking number say label created and nothing more?

Has the tracking stopped updating after the item reached the Post office? 

More info would be helpful.

[rickferrarin2012 · Accepted solution]

I can’t mark my sold items as shipped   Every time I do it just reset as if I did nothing. 

[velvet@ebay]

Hi @rickferrarin2012! We're aware of the issue and working on a fix. It sounds like it's usually updating at a later date. Hopefully you've found that be true in the meantime. 

[rickferrarin2012]

Since I notice the problem it has not updated. Thanks for your help 

[velvet@ebay]

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@rickferrarin2012 wrote:

Since I notice the problem it has not updated. Thanks for your help 

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I'm sorry to hear that @rickferrarin2012! We've received more info about this since we last spoke though. If you're on an iOS device, then the next update coming out will have a fix. If you're running into this outside of the iOS app, then we've updated the tech post here and you can contact Customer Support with that requested info to get your account added to an open ticket.