Invoice for your own records

[stephenmorgan]

With the tool to print a Invoice for your own records something does not add up.

If you look at my Invoice it shows a total of $219.93   

$190.00 plus $29.26 equals $219.26

The Invoice is off by $0.67

If you look at my Transaction Detail Page it has the correct calculation for Order Total of $219.67.

Does anyone know the reason for the Invoice being off?

[Anonymous]

Hi @stephenmorgan,

Thanks for posting.

By all accounts it looks to be a technical issue causing that amount to be off, I can't see anything else that would cause that. Is this something you've noticed on other transaction as well, or just on this one so far?

[stephenmorgan]

I have noticed it other transactions as well.  Something else I have also noticed with the ones I checked is the miscalculation is only on odd numbers.  With even numbers the calculation is correct.  

I only just started printing these for 2021.

As for the Transaction Detail, Order Detail and Payment Details the numbers add correctly.

Some Samples, notice that if the Total equals a even number then the calculation is correct.  

[dryophelia]

@stephenmorgan 

It is likely has something to do with the tax your buyers pay.

But on second look, it doesn't happen with free shipping listings.  hmmm 🤔

[stephenmorgan]

I considered the Sales Tax but the differences are nothing close to the Sales Tax.

Look at this Sales Record as compared to the Invoice, the Sales Tax is $17.81  That is nothing close to the Invoice miscalculation of $0.67

It did not happen with free shipping, but as I said if Total Equals a Even Number then it does not happen.  I put three samples with Total Equals a Even Number and they add correctly.  Only one is Free Shipping, it just happened to be an Equal Number also.

[Anonymous]

Thanks for all the info and examples @stephenmorgan, that's extremely helpful to be able to forward that to our technicians. That's especially odd that it's only happening on odd numbered prices. I'm sorry to see that this is impacting so many orders.

I'm going to file a report on this to make sure we get it looked into further. In the meantime, a good alternative for these orders would be printing the order details page, or the sales record page. I know it's not exactly the same as the invoice, but they show mostly the same information, so it could get the job done in a pinch. The most buyer friendly option (if you're using them as packing inserts) would be to go to the item itself, click the View order details option at the top, then click the Printer friendly page button on the right-hand side of the page.

I again apologize for the inconvenience this causes, and I will make sure it gets looked into further by our technicians.

[stephenmorgan · Accepted solution]

Thanks for your suggestions.  I just use the Invoice for own records.  

I do not find it to be accurate for the buyer because it does include the Sales Tax they paid.

Thanks for looking into this.