I accidently sent the wrong item to a buyer. How do I get him to return it and refund him for shippi

[marfrar]

How do I refund his postage to mail it back to  me and for what he paid me for shipping before.

Mary Kay

[frugalmarketplace]

Do you have the correct item to send your buyer? If you do, send a message immediately and explain you made a mistake. Assuming it is not an expensive item, get the correct one out to him ASAP and tell him you are sending him a label to return the other one. 

That is what I would do, and keeping it simple will not inconvenience the customer. 

[mtgraves7984]

@marfrar 

To answer your question... Seller Hub/Orders/Paid and shipped. Find the order in question and use the drop-down menu to the left to 'Send refund'. Enter the amount you'd like to send, confirm and submit.

As @frugalmarketplace offers, there are several ways to skin this cat. Good luck, however you handle it.

[monster-deals]

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@marfrar wrote:

How do I refund his postage to mail it back to  me and for what he paid me for shipping before.

Mary Kay

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You ask nicely. If that doesn't work then nothing.