How to remove a shipped order from "Manage Orders Awaiting Shipment" page

[brian_mcnabb]

Hi - 

I marked an item as shipped and it won't go away from my "Manage Orders Awaiting Shipment" and just filled it for a second time - ugh!! When I try to mark it shipped, it says it is already shipped.

Does anyone know a way around this bug or a way to report it?

Thanks so much for your help!

[earthdreamer]

Should right itself in a few hours. 

If this is still occurring after 24 hours, suggest you reach out to CS. 

[brian_mcnabb]

Hi - 

Thanks very much! Still there - how do I reach out to Customer Service? I keep getting pointed to the forums.

Appreciated!

[shipscript · Accepted solution]

@brian_mcnabb 

Does your shipped item include a tracking number?

To speak to an agent:

Go to the help pages and find a topic related to your question (to reach appropriate agent).

Scroll to the bottom of the page and click "contact us".

When chat opens, type "agent" to be shown links for chat or a callback.

If callback, make sure your phone does not have call-blocking turned on.

[brian_mcnabb]

@shipscript 
Thanks so much – I really appreciate it! No Tracking number, just seems to be a bug.