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HTML links in description not working in eBay iPhone app

Hi the 'view my other items' html link to my eBay shop is no longer working in the latest iPhone app. It works fine on the full site, the mobile site and on the android eBay app. It's not just mine the isn't working as I've been clicking on other sellers links and none of them work in the eBay iPhone app. I've contacted eBay about the issue and they cannot help. This is the code I'm using below, is there any way I can get it working again? I really know very little about coding so I'm at a loss. Thanks for any help. 

 


<p class="p2" style="margin-bottom: 8px; font-family: Helvetica; -webkit-text-stroke-width: 0px; text-align: center;"><b style="font-size: 17pt;"><font color="#ff0010" size="6">&nbsp;&gt;&gt;</font></b><font color="#ff0010" size="6"><b>&gt;</b></font><font size="5">&nbsp;</font><a href="http://www.ebay.co.uk/sch/swiss-time-watches/m.html?item=271875540758&amp;ssPageName=STRK%3AMEBIDX%3... style="font-size: x-large;">CLICK HERE</a>&nbsp;<font color="#ff0010" size="6"><b>&lt;&lt;&lt;</b></font></p>

Message 1 of 24
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23 REPLIES 23

Re: HTML links in description not working in eBay iPhone app

Hi @swiss_expert_uk

 

No closing quote after the link?

eBay is continually updating this site. Some advice given may have changed. Please reply to this thread, to let us know if this advice works for you. The links on the bottom of any eBay page can help you deal with most eBay issues. Contact eBay Customer Service on Facebook.com/eBay or Twitter.com/AskeBay
Message 2 of 24
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Re: HTML links in description not working in eBay iPhone app

Thanks for the reply. The closing quote is there, but the forum has 'hidden' the end of the link that I posted. 

Message 3 of 24
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Re: HTML links in description not working in eBay iPhone app


@swiss_expert_uk wrote:

Thanks for the reply. The closing quote is there, but the forum has 'hidden' the end of the link that I posted. 


When posting HTML code in the forums, use the {i} icon on the reply edit task bar.  This will isolate the code from being interpreted in forum description area. I just made up some HTML and entered in the {i} tool to show what the box looks like below.

 

<br><b>This is a test</b><br> 

 

Message 4 of 24
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Re: HTML links in description not working in eBay iPhone app

<p class="p2" style="margin-bottom: 8px; font-family: Helvetica; -webkit-text-stroke-width: 0px; text-align: center;"><b style="font-size: 17pt;"><font color="#ff0010" size="6">&nbsp;&gt;&gt;</font></b><font color="#ff0010" size="6"><b>&gt;</b></font><font size="5">&nbsp;</font><a href="http://www.ebay.co.uk/sch/swiss-time-watches/m.html?item=271875540758&amp;ssPageName=STRK%3AMEBIDX%3AIT&amp;rt=nc&amp;_trksid=p2047675.l2562" style="font-size: x-large;">CLICK HERE</a>&nbsp;<font color="#ff0010" size="6"><b>&lt;&lt;&lt;</b></font></p>

Thank you full code is now shown. 

Message 5 of 24
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Re: HTML links in description not working in eBay iPhone app

I don't see anything particularly strange about your link. However, if you just want to display your other items, you could get rid of the extraneous data and shorten the URL to   http://www.ebay.co.uk/sch/swiss-time-watches/m.html

 

My assumption is that the app utilizes an embedded or captive browser for displaying the item description. In previous testing, I had noticed that the iPhone app would open a custom link in the native safari browser, not within the app.  The problem with jumping out of the app to display those pages on the phone is that they are nearly impossible to view. I still have the old app, so that is what I still see.

 

If all seller links are performing similarly for you on the iPhone, then it sounds like that ability has been thwarted in the latest version of the app.  You may want to post on the Mobile Apps forum to get deeper into the issue.

http://community.ebay.com/t5/eBay-Mobile-Apps/ct-p/Mobile

 

ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
Message 6 of 24
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Re: HTML links in description not working in eBay iPhone app

Thanks I'll try that.
Message 7 of 24
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Re: HTML links in description not working in eBay iPhone app

Didn't work.
Message 8 of 24
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Re: HTML links in description not working in eBay iPhone app

As you enter your item description text, enter the text "***CREATE LINK HERE***" to help you to find the place where you want to insert your link once you switch to HTML view.

Click the "HTML" tab over your item description to switch to the HTML view editor.

In the sea of HTML code that you see, find the "***CREATE LINK HERE***" text that you entered earlier.

Replace it with the following:

<a href="ADDRESS">LINK TEXT</a>

In place of "ADDRESS," enter the complete link, without leading or trailing spaces, beginning with "http://" and enclosing the entire link in double quotes. In place of "LINK TEXT," enter the text that you want users to have to click on to visit that link. For example:


looks like this in the actual listing:


After entering your link, click once again on the "Standard" tab at the top of your item description to return to the normal editing view, where you should see your link.

Message 9 of 24
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Re: HTML links in description not working in eBay iPhone app

<p class="p2" style="margin-bottom: 8px; font-family: Helvetica; -webkit-text-stroke-width: 0px; text-align: center;"><b style="font-size: 17pt;"><font color="#ff0010" size="6">&nbsp;&gt;&gt;</font></b><font color="#ff0010" size="6"><b>&gt;</b></font><font size="5">&nbsp;</font><a href="http://www.ebay.co.uk/sch/swiss-time-watches/m.html">CLICK HERE</a>
&nbsp;<font color="#ff0010" size="6"><b>&lt;&lt;&lt;</b></font></p>

Tried that, still doesn't work. It creates a working link as my original code does but clicking on the link takes you to an eBay 'page not responding' page not to my eBay store. This only happens in the iOS eBay app. Otherwise the link works fine. 

Message 10 of 24
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Re: HTML links in description not working in eBay iPhone app

That's an issue with your iPhone. There's nothing embedded in a simple web link that provides instructions to shut down iPhone browsers. When I start having problems like that I reboot the phone. iPhones are simply small personal computers and a reboot is a good way to correct a lot of little issues just as much as it fixes issues with desktops and laptops.

• Flexibility: You can add app extensions to accounts, campaigns, and ad groups.
• Detailed reporting: See how many clicks you receive on each part of your ad when an app extension appeared, such as clicks to your ad's headline compared to clicks on the app extension. Break these statistics down by campaign, ad group, or ad.
• Customized for different devices: You can create mobile-optimized app extensions to show on mobile devices, or disable specific app extensions on the devices you choose.
• “Smart” detection of app store and device: If you create an extension for each app store, we'll show the store link that corresponds to the customer's device, so, someone on an iOS device will see your Apple App Store link. We'll also show the app extension link that corresponds to a customer's device type, so if your app only runs on tablets, we won't display that app extension link to a customer using a mobile phone.
• In-place editing: Edit your app extension without resetting its performance statistics.
• Start/end dates and scheduling: Specify what dates, days of the week, or times of day when your app extension should appear with your ad.


Another solution:
There are several issues in your code. On your example website you're using HTML5 Doctype, so I'm just answering respectively with HTML5 in mind:
1.Forget about name attribute in general and <a name> markup as link target in particular.

As the HTML5 Candidate Recommendation spec states:
"An element's unique identifier can be used for a variety of purposes, most notably as a way to link to specific parts of a document using fragment identifiers, as a way to target an element when scripting, and as a way to style a specific element from CSS."
That means, you can use any id as a link target.
1.As Itay Gal has already stated in his answer, don't use the same id more than once. From the HTML5 spec again:
"The id attribute specifies its element's unique identifier (ID)".
That said, change your current code:
<a id="underpinning" name="underpinning"><h1 id="underpinning" name="underpinning">Underpinning</h1></a>
to
<h1 id="underpinning">Underpinning</h1>
2.You're using as link address currently /services#underpinning. 
<a href="/services/#underpinning">Underpinning</a>

 

Message 11 of 24
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Re: HTML links in description not working in eBay iPhone app

Could you provide us with an example listing where the problem exists? I just want to make sure if I'm having the same issues on my iPhone.

Message 12 of 24
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Re: HTML links in description not working in eBay iPhone app

Just click the link in the item description of any of my listings. It only happens when using the iPhone app. IT IS NOT A ISSUE WITH MY IPHONE OR MY CODE. it worked fine until the eBay app was last updated and works on the android app, the iPad app, the full eBay site and the mobile eBay site. The issue only exists via the eBay iPhone app.
Message 13 of 24
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Re: HTML links in description not working in eBay iPhone app

Yes, you are right. Same problem on my phone. Have you tried changing the url from http to https? Maybe eBay has some issues with that.. 

Message 14 of 24
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Re: HTML links in description not working in eBay iPhone app

Thanks for confirming this. Tried the https and that makes no difference.
Message 15 of 24
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