ShipScript has been an eBay Community volunteer since 2003, specializing in HTML, CSS, Scripts, Photos, Active Content, Technical Solutions, and online Seller Tools.
@fehanson1227 wrote:
2 Step Verification.
Please help me .!!! Apparently Ebay set up this verification process.
I have been a buyer & seller on ebay for 20+ yrs.
When I get on my PC & try to access ebay site a little cellphone icon pops up & it says Send notification code. I Never receive a code on my cell or an email.
I am Totally locked of my acct. How to correct this. PLEASE??
Any time you run into issues with security things like this @fehanson1227, you need to contact Customer Support so they can verify you're the account owner and go from there.
Are you only locked out on one device, or all devices?
On this account or a different account?
Are you following this path with the locked-out account?
Below, I see a different screen than what is shown above.
I don't have a device that can text. My registered account page correctly shows that I have a landline and correctly shows my email. How could this have been applied to several of my eBay accounts and how might I get back to the email option (as is still the case on the rest of my accounts), or the phone call option that existed previously?
Thanks
@shipscript wrote:
Are you only locked out on one device, or all devices?
On this account or a different account?
Are you following this path with the locked-out account?
Below, I see a different screen than what is shown above.
I don't have a device that can text. My registered account page correctly shows that I have a landline and correctly shows my email. How could this have been applied to several of my eBay accounts and how might I get back to the email option (as is still the case on the rest of my accounts), or the phone call option that existed previously?
Thanks
Hi @shipscript! Just to clarify, the 2FA is different. If a member has that set up and contact info changes then they have to work with Customer Support to get that removed, the contact info updated, and then the 2FA can be reset by the member if they want to turn it back on.
I'm not aware of a way to revert that option. I can get a ticket filed for you to see what the tech team says. If you're still only seeing the text option, will you follow-up with the URL? Is it only happening on your shipscript account? If you prefer to email that info to us, you're welcome to do that as well.
