returns

[rhb-3]

where is my answer

[lakefor94]

Need a question first, please.

[lakefor94]

Ahh, I see you started a 2nd thread. 

Duplicate thread.

[rhb-3]

can not find previous posts

[soh.maryl]

Click on your name here to find previous posts.  It seems like no one has responded yet to your question.  That might be a question that would be better asked of eBay.  

[lakefor94]

You posted in the Ask a Mentor section.  Not everyone can respond there.   Might be why you did not get a response yet.

Here is the other post. https://community.ebay.com/t5/Ask-a-Mentor/Item-has-been-exchanged/td-p/33278902

OP asked in the other post: I have exchanged an item to the satisfaction of the customer. Will E-Bay send them a refund anyway?

Did the buyer open a return case? If so, is that case still open? What reason did the buyer select as the return reason?  Do you accept returns on that listing? Or was the listing set to, No Returns?

Please provide details here on the transaction from start to finish and someone will likely be able to help you out.

[lacemaker3]

@rhb-3,

Here is the question that you asked earlier ... there haven't been any answers yet, but you will probably get an answer here soon.

https://community.ebay.com/t5/Ask-a-Mentor/Item-has-been-exchanged/td-p/33278902

I have exchanged an item to the satisfaction of the customer. Will E-Bay send them a refund anyway?