returns

[Anonymous]

I just sold a rare vintage mini Tanto knife with lots of pics and measurements 8 3/4". The buyer told me it was a great knife and he liked it but wants to return it because he says he bought it for a birthday present for his son and his son wants a bigger knife. Is this a legitimate reason for ebay to issue a return? I'm confused.

[albertabrightalberta]

@Anonymous 

You have a "14 days returns. Buyer pays for return shipping" so you HAVE to accept the return. 

I assume that the buyer simply messaged you asking to return it or the return would have been accepted automatically.

Respond to the buyer to open a return request for "changed mind" and it'll go through. He'll have to pay for return shipping. 

You don't issue the refund until you receive it. 

Easy peasy. 

[jhtobias]

Hi, This has happened to me a few times and I also offer a 1 day return policy. Just email the buyer ask him to open a return "changed mind" . He pays for shipping . Like the first poster said please don't refund buyer until you have received item back and inspect it to make sure it is i n the same condition you sold it as. After this email it is up to buyer to initiate the return he does have a time frame to do so .

I also understand the hassle and disappointment with this, but like you offer the 14 day return so I would honor this is it were me .  

[Anonymous]

return was issued automatically

[albertabrightalberta]

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@Anonymous wrote:

return was issued automatically

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Do you mean that the return was accepted automatically? Or that a refund was issued automatically? 

If the buyer requested a return for remorse, it SHOULD have been accepted automatically? So why are you asking how to handle it? Wait to receive the item and issue the refund. 

[monica-sells]

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@Anonymous wrote:
 Is this a legitimate reason for ebay to issue a return? I'm confused.

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I guess I am confused about why you are confused. You clearly accept returns...if this is within the 14-day timeframe why are you confused?

This is the return policy you have enabled:

 

Return policy

After receiving the item, contact seller within Refund will be given as Return shipping

14 days

Money Back

Buyer pays for return shipping

[ebooksdiva]

How do you" offer a 1 day return policy"? When the options are 14 days, 30 days, 60 days or no return policy?

Or was that a typo?

[albertabrightalberta]

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@ebooksdiva wrote:

How do you" offer a 1 day return policy"? When the options are 14 days, 30 days, 60 days or no return policy?

Or was that a typo?

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Where are you seeing that anyone wrote about a 1 day return policy? 

[mtgraves7984]

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@ebooksdiva wrote:

How do you" offer a 1 day return policy"? When the options are 14 days, 30 days, 60 days or no return policy?

Or was that a typo?

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@ebooksdiva, @albertabrightalberta 

It was a typo. I ticked on @jhtobias' listings... 14 Days.

[ebooksdiva]

The poster in message 3 of 9

[jhtobias]

It was a typo 14 days not 1 

[jhtobias]

It was a typo meant 14 day return 

[soh.maryl]

OP's second post ". . . and I also offer a 1 day return policy".

No doubt a typo.