return item purchased as guest

[jax7714]

My husband purchased an item as a guest. Item doen't work. We want to return it and have received word from seller to start return process. Problem is we can't figure out how to. No place on original e-mail confirmation to start process. Anyone know how to start.

[house*of*paws]

Hi @jax7714 

As far as I know, everything we need to begin a return request is in the confirmation email we receive whenever we purchase an item as a guest.

[glorybells]

As @house*of*paws  explained, it SHOULD be in the confirmation email.  If you continue to have problems, I recommend reaching out to eBay via social media;

www.facebook.com/eBayForBusiness

www.twitter.com/AskEbay

Send them a PRIVATE message.  They will verify your identity before proceeding.

[ferncliff-39]

@jax7714 

Do you see the "View order details" link in that email -

How to open a return request

1. Select View order details in your order confirmation email.
2. Select Return item.
3. Select your reason for the return and select Next.
4. You can add a message to the seller and also upload up to 10 photos showing the item's condition.
5. Select Confirm return.