@best300shop* wrote:
It took me longer to ship an item. I got shipping label, I was in the process of shipping it, the bayer cancel the order. I never got pay for that order, however Ebay charged $21.22 to my bank account ???
Sounds like a couple things happened @best300shop* , and I'm just guessing here without more information:
1. You paid for the shipping label. You can request to void that label (instructions below) and get refunded by the carrier for that portion. It'll take a few weeks.
2. You took too long to ship so the buyer filed a non-receipt claim. eBay found the claim in the buyer's favor which means your fees on the transaction are forfeit to eBay since they had to step in. You cannot get those funds back if that's what happened.
3. As kensgifts mentioned, when a refund is issued to the buyer, those funds are pulled from your account, and the buyer's payment will eventually clear to offset the refund. But if eBay found a claim in the buyer's favor, that means you won't get the entire amount credited as mentioned above.
To void a shipping label purchased through eBay, go to this page, find the order and select Cancel from the Actions drop-down. The void option is available for 28 days.
It takes between 2-4 weeks to receive a refund on an unused, voided label. You'll see the refund on your original source of payment (eBay funds, bank, credit card, etc) and the funds will appear in your account without an email notification.
