ebay's automatic return policy

[ekryals]

I am not sure I have ever seen a more idiotic policy than ebay's auto return policy. If a buyer buys an item then for some reason they don't like it that is unrelated to whether the item is as described, Ebay Automatically approves the return even when it would cost the seller more to return the item than the item costs.  There is no requirement for ebay to ask the buyer to contact the seller first nor is there any consideration as to whether the buyer would be better off keeping the item and possibly reselling the item themselves. Sometimes there is a legitimate reason for a return but in some cases it is just because of buyer remorse. Ebay should make some attempt to explain to buyers what there options are before making commitments to buyers that are not in the buyers best interest.

 I keep waiting in vain for somebody at ebay to show somes signs of intelligence but I get the idea sometimes that will be long after I am dead and in the ground.

[alcoforever]

Perhaps you would be better suited to selling at the local flea market then.   Even there, returns do occasionally happen though.

[ma-647837]

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@ekryals wrote:

There is no requirement for ebay to ask the buyer to contact the seller first

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When there was a resolution center @ekryals 

- eBay required the buyer to take "the first step to contact the seller through the Resolution Center"

- which immediately opens a case.

Is that what you want back?

[albertabrightalberta]

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@ekryals wrote:

I am not sure I have ever seen a more idiotic policy than ebay's auto return policy. If a buyer buys an item then for some reason they don't like it that is unrelated to whether the item is as described, Ebay Automatically approves the return even when it would cost the seller more to return the item than the item costs.  There is no requirement for ebay to ask the buyer to contact the seller first nor is there any consideration as to whether the buyer would be better off keeping the item and possibly reselling the item themselves. Sometimes there is a legitimate reason for a return but in some cases it is just because of buyer remorse. Ebay should make some attempt to explain to buyers what there options are before making commitments to buyers that are not in the buyers best interest.

 I keep waiting in vain for somebody at ebay to show somes signs of intelligence but I get the idea sometimes that will be long after I am dead and in the ground.

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Are you serious?!?!? You have a return policy, meaning a buyer can return any item for any reason or no reason. 

When it comes to return policies, it's the SELLER -- that would be you -- who decides whether to accept returns. (Of course, this doesn't apply to SNAD return requests.)

What part of having a return policy do you not understand? 

[glasser]

The one part of the OP's question that I think really does need attention is having a way to allow the seller to resolve the situation quickly and allow buyer to get a refund a keep the item. This is a common practice for items that may cost more to return they are worth, may not be worth the hassle to take back, or possibly not resell able (customized). This should be a part of the return system.

In fact, eBay should just go to everything is returnable process and the give sellers control on how they handle, such as above. No more no returns and people thinking they have to justify a return and sellers not liking the reason for return. 

[buyselljack2016]

@ekryals 

When listings accept returns, to prevent the "auto acceptance",  set things up so that a "return authorization number" (RNA) is required.

That will stop the auto return, and allow you to decide how to proceed.

[buyselljack2016]

Ebay should make some attempt to explain to buyers what there options are

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they do. it is the sellers return policy, and the eBay MBG

Pretty much covers it

[ekryals]

interesting solution. Wish somebody would tell the ebay reps that.

[ekryals]

Biggest problem is how shipping is handled and who is responsible.

[ekryals]

I understand the return policy just fine and I don't have a problem with returns. My problem is the way ebay handles returns by not telling buyers what they can and can't do. 

[ekryals]

You don't know me or anything about how I have spent the last 50 years in business but I can tell from what you just said that I wouldn't do buisness with you.

[buyselljack2016]

It will resolve your issue(well at least for now)

Training the reps?  That's a whole nother issue😊

and of course, the bot (programs) only do what they are told, which goes back to your issue with those coding.