eBay supports scammers and fraudster.
I sold an item on ebay, the buyer sent me a fishy picture and story about it being damaged. I accepted the return, and got an empty envelope with an altered return label to an address that doesn't exist.
eBay CS insisted I recover the envelope from the post office. I have pictures and videos of the item in the post office, showing the envelope was empty.
I had multiple calls with eBay CS over the next several days, constantly being assured the case was being escalated and there would be no refund issued to the seller.
Instead of what I was told multiple times, the refund was issued. So not only was I out the product, but also the money.
eBay then changed their story and said I never escalated the case, and denied my appeal. Nobody listened or gave a care. I have had many emails and phone conversations with eBay CS. They have all been with CS centers in India. While there is not exactly a language barrier, there is certainly an accent barrier and most representatives were hard to understand at times, and I had a hard time getting things communicated to them.
The last phone call I had with (upline?) escalation was the first time I had actually been able to explain anything and be fully understood. Another appeal was supposedly put in, but that was over a month ago. I have had zero response from eBay.
The scammer's account is still active, with 100% positive reviews. The system wouldn't let me post a negative review. I am sure the scammer has moved on to a new eBay ID.
eBay has absolutely zero buyer protections. eBay doesn't give a crap about their customers. I have been with eBay since 1999, my wife since 2008. Not that eBay cares, but neither of us will be using eBay in the future. My wife has already deleted her account, and I am just waiting for this case to be finalized before I delete mine.
**bleep** eBay.
