Why is it so hard to find a way to contact eBay Support?!

[3lij4h]

So I had the unfortunate experience of receiving very poorly packaged items broken!
Now the process should be easy, press "return items" and ... I get to a page with the message:

It's too early to start a return

You can start a return on Jan 6.

(Five weeks from now)

Seller isn't that responsive. And contacting support seems to go through a long maze that ends up in the same page in which I choose and item and get the message

It's too early to start a return

You can start a return on Jan 6.


HELP!?

[house*of*paws · Accepted solution]

Hi @3lij4h 

You should be able to open a return request as soon as you receive the item.  

Try again using a different browser.  It’s likely a glitch.  

Fortunately, it’s rarely necessary to contact eBay’s CS.  Filing claims involves automated processes that usually work just fine for buyers.

[kingred69]

Hello

Contacting eBay support can be a bit difficult due to their focus on self-service solutions. The platform often directs users to FAQs or automated systems to address common issues, which can make it harder to find direct support. To get in touch with a representative, try using the "Help & Contact" section on their website or explore the eBay mobile app, where options for live chat or customer service may be available.

[krazzykats]

Did you buy the product from the USA or?

eBay International Shipping | Returns

[3lij4h]

It seems that it took just a little longer than 24 hours for the shipping status to be updated and now I can start the process.

The problem that the tracking of the item was stuck for a while and I thought this might take a while...