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'Why are you returning this item' page not working

I need to return an item I purchased. I follow the route and not matter what radio button I check, the 'next' button remains greyed out. I've reloaded the page, restarted the browser, cleared cookies, tried a different browser, nothing seems to fix this.

 

I contacted the seller and they are amenable to a return, but apparently it has to go through ebay's system. Is there some kind of waiting period before you can initiate a return? I've seen comments while researching about needing pictures; I can't even get that far.

Message 1 of 4
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3 REPLIES 3

'Why are you returning this item' page not working

How long has it been since you received the item? 

Returns can be initiated by the buyer 30 days from date of delivery. 

Message 2 of 4
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'Why are you returning this item' page not working

It arrived yesterday. I'm trying to initiate the return today.  Apparently the 'call us' option is not available for this topic. Or something.

Message 3 of 4
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'Why are you returning this item' page not working

I was able to contact Ebay about a separate account issue and the nice gentleman was able to patch me through to someone who helped. This topic can be deleted, I suppose, or archived in case someone else has an issue like that.

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Welcome to the Returns board! Here you can discuss returns with other members.

    Returns related questions? Whether you're a buyer or a seller, check here to get started: