eBay

zacfromfla · ‎11-03-2025

So I contacted Ebay yesterday, to ask if there were anyway to return an item that JSA has deemed counterfeit TWICE! They said they could and would not do anything because it was outside of the thirty day window. I explained that JSA only does shows every so often and I went to two of them, which were both an hour away. They gave me suggestions and then she said " We will send a msg to the seller" BTW...Seller has agreed to the return. I was confused by what she said and asked if, I could talk with a supervisor? I finally got to speak with a representative from the "leadership" team. I again explained my situation and when, I told him about her stating eBay will reach out to the seller his response was "DID YOU REPEATEDLY ASK HER UNTIL SHE CHANGED HER MIND? I was absolutely blown away by this question!!!! I asked if he was insinuating if I bullied her into saying this? He again asked the SAME question!!!!!! I definitely reacted unprofessionally because of HIS unprofessionalism. I asked to speak to his supervisor he said "I will not give you his name" I then asked to speak to another person from the "leadership" team. After a few minutes he came back on the phone and said "I spoke with my team member about this" I said that I asked to speak to him and don't know why this was not happening! He told me to calm down, I explained to him that when/if I spoke to someone else, I would be calm because HE is the one I have a problem with. He said that wasn't going to happen. I again used language that I shouldn't have, but again it was a REACTION TO HIS ACTIONS!!!!!! He disconnected the call, a few minutes later, I get a automated email from Ebay reminding me of the communication policy!!!! AMAZING that this person can say and do whatever and I am the one being scolded by Ebay????

Anonymous · ‎11-03-2025

@zacfromfla wrote:
So I contacted Ebay yesterday, to ask if there were anyway to return an item that JSA has deemed counterfeit TWICE! They said they could and would not do anything because it was outside of the thirty day window. I explained that JSA only does shows every so often and I went to two of them, which were both an hour away. They gave me suggestions and then she said " We will send a msg to the seller" BTW...Seller has agreed to the return. I was confused by what she said and asked if, I could talk with a supervisor? I finally got to speak with a representative from the "leadership" team. I again explained my situation and when, I told him about her stating eBay will reach out to the seller his response was "DID YOU REPEATEDLY ASK HER UNTIL SHE CHANGED HER MIND? I was absolutely blown away by this question!!!! I asked if he was insinuating if I bullied her into saying this? He again asked the SAME question!!!!!! I definitely reacted unprofessionally because of HIS unprofessionalism. I asked to speak to his supervisor he said "I will not give you his name" I then asked to speak to another person from the "leadership" team. After a few minutes he came back on the phone and said "I spoke with my team member about this" I said that I asked to speak to him and don't know why this was not happening! He told me to calm down, I explained to him that when/if I spoke to someone else, I would be calm because HE is the one I have a problem with. He said that wasn't going to happen. I again used language that I shouldn't have, but again it was a REACTION TO HIS ACTIONS!!!!!! He disconnected the call, a few minutes later, I get a automated email from Ebay reminding me of the communication policy!!!! AMAZING that this person can say and do whatever and I am the one being scolded by Ebay????

@zacfromfla

So, he asked you an innocuous question - twice - that you took personally, and then you started cursing at him?

And he was the problem?

Um. Okay.

That aside, if you are past your 30-day return window, eBay will not help… it won’t matter to whom you speak or curse at.

At this point, your only redress is via your card issuer; file a payment dispute with them.

zacfromfla · ‎11-03-2025

Thank You for the response, there certainly was more to the 25 minute conversation, but I appreciate your outlook and thank you for the suggestion.

Anonymous · ‎11-03-2025

@zacfromfla wrote:
Thank You for the response, there certainly was more to the 25 minute conversation, but I appreciate your outlook and thank you for the suggestion.

@zacfromfla

I understand. I’m sure you were upset, but you should strive to be the bigger person, especially with poorly trained CSRs.

Those folks are outsourced, overseas, third-party vendors hired by eBay to perform “customer service.” They are not eBay employees.

If you poke around on these forums a bit, you will learn that they have no real knowledge of eBay policies/procedures, usually tell callers “what they want to hear,” and usher you off the phone as quickly as possible so that they can meet their calls quota.

eBay is firm on that 30-day policy though, which is why I stated that they (eBay) will not help.

I hope you have luck with your payment dispute.