There is no protection for sellers! Lying eBay!

[merchant12]

I encourage the seller community to unite against fraudulent buyers. There is no protection for sellers! The protection might work for the US, but the rest of the eBay world doesn't care! Why is eBay protecting fraudulent buyers?
Here's my story:
I have a 100% seller rating.
I sold the product. The buyer bought THREE pieces! The buyer paid for the item.
I shipped the item with a tracking number. The buyer received the goods - this can be seen by the tracking number. The buyer also admitted in the correspondence that he had received the goods. The buyer immediately opens a return request upon receipt. I'm asking what's the matter, why did you open a return request. The buyer writes that he was mistaken and wanted to buy another product.
I repeat - the buyer bought THREE pieces! When I replied that I always take photos and videos of the packaging process. All ID numbers and tags are visible on the video and photo. The buyer writes that he will keep the goods for himself. I am asking the buyer to cancel the return request. The buyer ignores my request. And there are no mechanisms to address this issue.
The buyer has received the goods. The buyer did not pay after the fact. And eBay is always on the buyer's side, even if the buyer is a fraud.
**bleep** eBay!?!? I have fulfilled all the obligations of the seller. WHERE IS MY MONEY?

PS: I ask all deceived sellers to support my message. There is no eBay reaction to "Report a buyer". This "BUTTON" is just a mockery of me. I want eBay to see the problem. EBay collects its fee completely and every month. But eBay spits on me and wipes my feet on me. Where is the EBAY justice !?

[muchloveria_6]

I'm in the USA and I get the same **bleep** excuses from eBay. The ad should be the legal contract, and if someone doesn't accept returns for buyer remorse, eBay needs to make sure there's a system set up to prevent people using the system to get returns by other means for simple buyers remorse. If eBay wants to pay for a lying customer, it's on them but they shouldn't make sellers pay when the seller makes ads legally binding through detailed research and then even get the lies in writing for eBay. If the customer in writing lies and admits the lies, the case should be dropped. If a customer is honest, I have no problem helping. It's the lies and the deceit I refuse to deal with any any company that does taints their whole business. Trying to keep clients who lie and cheat isn't a safe business model. eBay needs to stop giving refunds on nonreturnable items plain and simple if the item is the one in the ad. There's no excuse unless the item is damaged or not the one in the ad. 

[auntiques_industrial]

I have had excellent success with these issues by talking to a person over the ebay chat, and to my surprise, they have all been on my side in the end.

I had a buyer purchase an item that was sent internationally through GSP. Before the package arrived, and after it shipped, he asked to cancel the order because he purchased the wrong model. When he received it, he used the reason of "defective or not as described". When I messaged ebay through chat, they were able to look at the correspondence between us, and saw he was abusing the return reason to avoid paying return shipping. The chat agent actually commended me on sticking up for my business and telling the buyer clearly why I would not pay his return shipping.  They told me if it escalated, they would be on my side.

I also had an issue with a local pick up 10,000 purchase, and again, the chat agent took my side and told me the technical reasons why. USE CHAT! Its been a miracle avenue to use.

I also use chat to end a return thats passed due, that they are holding funds on. They will end it for you, without the negative mark of "asking ebay to step in".

[jahood1984]

Have eBay call you and request they read the message the buyer is keeping them, point out it's past 30 days and they will close it and release funds .

  Sounds you like have been very lucky, not just in this case but in general.  I quit selling video cards (here) when the prices else because the scammers became relentless and eBay allows it.

[breezedreamseek]

I’m currently experiencing the exact same thing. How eBay sides with the buyers every time without even considering the sellers side is disgusting. This is the absolute worst platform to sell goods, scammers paradise.

[fab_finds4u]

eBay can't  tell who is lying and who is telling the truth. They just tell the buyer to return it and the seller gets their item back and the buyer gets their money back. Top rated sellers and sellers who offer free returns can deduct up to 50% from their refund. The seller can and does screw buyers by deducting from their refund when it was returned with nothing wrong with it. Seems like the scamming is done by sellers, too.

[carfr6913]

On the other side of this headache, but I am right with you. Have had previous good experiences with vendors re: car parts for my older car. Parts sent timely, in stated condition, with a VALID tracking number, accurate delivery date. Now trying to purchase a power tool "battery + charger".... only receive charger, NO battery.... 10 days after alleged "delivery date", bogus tracking number. VERY tedious return steps by Ebay... trying to get "overseas seller " to complete the order, just send the battery... instead of customer going through tedious return policy, then starting over with another unvetted "seller". I get a bogus disjointed non response form "seller" at 4 a.m. local time. This "seller" poses as a "domestic seller", but NO info from Ebay... unlike the transparency of used car parts vendors, re: questions about part, etc. Still, Ebay rep says that Ebay won't get involved until Dec 31st, "to give seller chance to make it right". When "seller" suggests that I "check the order". Ebay rep looked up my order, verified that my order was supposed to have both items. Still, Ebay gives scammers another 5 days to "make it right" ?

Where we are in agreement here is Ebays lack of follow up between "seller", Buyer. In your case, your customer received 3 items as advertised, but made a mistake on one item. Simple solution, exchange the one item, but customer pays shipping, as it was customer's mistake. WHY are there no "reasons for return" on return option, to verify if "seller" was in error. As a customer myself, If I made the mistake, it's not the "sellers's Fault. This should not go against "seller's" rating, especially since you are trying to resolve it. Ebay should correct this easily for BOTH "seller" & buyer. Lack of timely follow up on "seller"/ buyer disputes. See plenty of frustrated :sellers" & buyers over "returns". Real easy to fix this Ebay. Good luck to you Merchant, at least you are trying to satisfy your customer. As Ebay has "delivery confirmation" for your 3 items sent, you are in the clear. Yet, you want to resolve situation with your customer. 

[kh-gary]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.