Sent wrong item

[heidi757]

Hi! I sent the wrong item.

Buyer started a return.

I apologized and immediately bought a new label to ship the correct item and I added the new tracking number to the sold listing that is marked delivered.

The buyer was so kind and understanding.  

They started a return and printed a return label and they insisted on returning it even after I told them I didn’t want it back. 
So, I will be required to refund when the wrong item arrives back at my house. Correct? 
And then they get the item for free? Which I guess is fine since I messed up. 
Thanks for reading. 

[buyselljack2016]

Yup you refund and they get the item "free".  (other than the inconvenience of wrong item sent/return)

and you are out postage .............. times 3.

On the + side you will get that "wrong item sent" back to perhaps sell.