Scam: Return Policy

[andersenoutdoors]

I have a situation that I believe eBay is making a mistake.

I purchased an item. In the description it said "Free 30 Day Returns."

Purchase date was August 7th and item was received on August 11th.

Item was not correct. So I started a return.

Prior to returning the item seller started a case.

Suddenly I get a message from eBay saying that they looked into the case and since I did not return the item soon enough I cannot get a refund.

Apparently, the seller change his return policy from 30 days to 14 days.

I can still view the listing I originally saw and it still says Free 30 Day Returns.

eBay is not discussing this and is failing to help.

As of today, Sept. 3rd I still have eight days to return.

Can anyone here help???

[tdumonde2014]

Are you sure the message was from eBay? What reason did you use for the return?

[andersenoutdoors]

Yes. It is a legit eBay message. It is in my email as well as my eBay messages.

I forget the exact semantics, but the return reason I selected was "wrong or incorrect item."

[tdumonde2014]

Then you have 30 days from the date of delivery to.open a case regardless of the seller's return policy. What sort of case did the seller start?

[andersenoutdoors]

On the case details page it says the seller opened a case. Request Reason: "Request For Return."

I agree that have 30 days, but I feel that eBay simply looked at the sellers return policy (as he has it today) and figured "no, buyer is too late."

what they are not doing is looking at original listing and seeing that it said/says Free 30 Day Returns.

[mtgraves7984]

On the case details page it says the seller opened a case. Request Reason: "Request For Return."

@andersenoutdoors 

It says THAT? The seller can't open a Return. Hmmm...

[me298530]

As of today, Sept. 3rd I still have eight days to return.

Did you return it?

When you file an "item not as described" claim, the seller is required to send you a return label. Did they?

[andersenoutdoors]

They did. However, a while after that I received a message saying "be sure to return by Aug 25th," and I feel that happened because the seller changed his return policy to 14 days.

Nonetheless, on the original listing that I used to purchase, it says Free 30 Day Return. Im looking at it right now.

[klhmdg]

Im not sure what case a Seller can open.

Once the Buyer opens a case the Seller has 3 days to supply a return shipping label.

The Buyer then must return the item with the label supplied  by the date eBay says.

IF the label is not "used" in that time by the Buyer.... The case is closed in the Sellers favor.

Also 30 day returns, does NOT mean you have 30 days to ship it back. It means you have 30 days to file a claim.

Sellers can NOT change anything on the listing after it was purchased so this seller could not have change your item from 30 days free returns to 14 days.

[andersenoutdoors]

Maybe I'm confused. Maybe I created the "case" when I clicked Return Item.

Now Im thinking that once the 14 days passed and eBay saw that item was not yet returned, they closed it because it was past sellers policy. BUT, thats my point - a 14 day return policy was NOT what was/is on original listing.

[andersenoutdoors]

That is strange.

How and why could I possibly be looking at Free 30 Day Returns on original listing (I am right now), but during return time a message arrives reminding me to return by Aug 25 ... AND ... when I appealed the case eBay simply says "no," without mention/recognition of 30 days being in the listing?

[klhmdg]

When you get the return label eBay gives the Buyer so many days to get it in the mail.

IF the buyer doesnt return it by when eBay says the case closes.

It has nothing to do with the sellers policy. The sellers policy is you have 14 Days to "file" a return case.

Sellers can not change items that have already been purchased SO if you look in your purchase history what the item says is what it was when you bought it.

You are confusing 2 things - the return case you filed through ebay and the dates you were given to use the label AND the sellers return policy.

[andersenoutdoors]

Ah, I see.

The semantics seem confusing.

I also find it odd that eBay would tell me when I have to do something.

Thanks!

[kensgiftshop]

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@andersenoutdoors wrote:

Apparently, the seller change his return policy from 30 days to 14 days.

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It doesn't matter what the sellers return policy is when the item isn't what they said.

[myangelandmyprincess]

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@andersenoutdoors wrote:

They did. However, a while after that I received a message saying "be sure to return by Aug 25th," and I feel that happened because the seller changed his return policy to 14 days.

Nonetheless, on the original listing that I used to purchase, it says Free 30 Day Return. Im looking at it right now.

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The 14 day policy has nothing to do with this.  And not as described is 30 days anyhow 

The 30 days is how many days you have to open a case after delivery.  The time from for returning after a case is opened is like five days