Return

[krdona_9]

I had a buyer request a refund. Stated that the item was not as described and that I was a scammer.  The item was sent to him brand new. Just today eBay issued him a refund   I have not received the item returned to me.   Why did eBay issue  the refund before I received the item back from the buyer??? Now he has his money and the item.  This isn’t right. Anyone can receive an item , complain and get the refund AND have the purchase. Insane 

[bonjourami]

Sounds like you didnt respond to the case? If you had, and furnished a return label, then refund after return, you would have gotten your item back. Ebay sees you as an unresponsive seller, and you received a major defect for ignoring the case.They refunded the buyer, he was not required to return the item, and closed the case.

[kensgiftshop]

@krdona_9 

Did you accept the return and provide a return shipping label?

If not, that's why.

[bumberell]

I think you didn't respond to that case. If he/she request for a return you have to provide him/her a return shipping label. If you didn't respond to the case in time, eBay will issue refund to the buyer.

[downunder-61]

All new sellers need to research everything they can about ALL area’s of eBay not just Selling and Listing.

.

It is not just a matter of list, sell, send - you need to learn what to do when a customer wants to return an item, (and if the seller is drop shipping this can be a headache) and what to do if a customer claims an item is not received - again a drop shippers nightmare. Research shipping costs for off shore buyers. Do a search of eBay and see what is selling well and make sure you can match the quality and prices.

I have a read a number of posts where the new seller has no idea and is getting hit with negative feedback and unresolved cases being handled by eBay (which dings a sellers account) because they do not know the processes to avoid this.

Read, read, and read some more is the only way new sellers will survive the first month.

https://www.ebay.com/help/selling

https://www.ebay.com/help/ship-track

https://www.ebay.com/help/returns-refunds

[mkaczorsee]

Did you accept the return and provide a shipping label?

[1tuna]

if ebay catches you snoozing then your gonna lose. its that simple

thats why I signed on for 30 days free returns

contrary to popular belief  if helps reduce the stress in my life.it does not add to it

I also reccomend skipping tracking. looking at tracking causes me to stress out.it does not reassure me of anything but the need to stop looking at it

[all_in_one]

This is the Links.

manage return refund