Return/refund request

[shopaholicgurl82]

A buyer is requesting for a refund because the zipper of the dress she bought from me (which is new from SHEIN) broke after she tried it on. What should I do? Btw, I chose “no refund/return” on my original selling posting.

[kensgiftshop]

@shopaholicgurl82 

If the buyer files an INAD and you want the dress back before refunding, accept the return and pay return shipping.

[donsdetour]

No such thing as no return /refund:

You agree to the buyers money back guarantee when you sell on ebay.

Options are if a case of "item not as described" has been opened; are:

no return, and refund.

Or return for refund

If fails on eBay they (buyer) can still go to their payment method to dispute the sale...

[terrycece62]

accept return if a item 

no returns does not mean no refunds

[shopaholicgurl82]

Should I issue a partial refund and have the buyer keep the broken dress?

[terrycece62]

Your choice 

Has the buyer sent you any pictures of broken zipper ?

If not I would request if she refuses I would require a return

buyer may be stating damage for partial refund

[shopaholicgurl82]

Thank you. Will do.