Return on Hold

[compsurv]

i was told the returns of the products are on hold. Seller is getting eBay to make determination. I tried contacting customer support multiple time on the matter but i received no help.  The seller at this point cant be trusted. he is asking me to do all the return shipping labels and freight and he will pay for them he is using a freight liner company.  Can someone from eBay contact me. I do not trust the seller i asked for a solution that he apparently has but will not send??? now he is saying he will not issue a refund until he receives items back and inspects them he has multiple of the same items and he can easily use the other items to show it is working. I need Assistance!!! eBay is saying i have to wait one month to have this case resolved?????

[soh.maryl]

Did you or did you not open an item not as described case, an option offered by eBay's Money Back Guarantee for buyers?  

[lakefor94]

This is how it is supposed to go. 

Go to your eBay Purchase History and open a return case.
Find the item in your Purchase History and press the big, blue 'Return this item' button. Select "Item is Not as Described" as the reason for the return.

If it requires you to upload a photo to the return case you will need to do that.

 
Seller will be required to provide a prepaid shipping label IF they want the item back before refunding.

When the return tracking shows delivered back to the seller, the seller will have 2 days to inspect and refund your purchase. If that does not happen there will be an "Ask eBay to Step In", option for you to click on. EBay will refund your money.

If seller does not send a return label within 3 days and the "Ask eBay To Step In" option is not available, you may have to contact eBay. If you need help, come back here with details and dates of what has transpired. Or just contact eBay thru Facebook. https://www.facebook.com/eBayForBusiness/
Using the instant messaging.

Under NO circumstances do you close the return before getting your refund, REGARDLESS of what the seller might tell you.

 
Come back here with any or all questions you might have throughout this process.

[compsurv]

thank you. I really appreciate all your help!!!!