06-18-2021 10:04 AM
I having problem with my case , I return the item print label from ebay and the seller received the item and today the end day. Ebay send me the message your case closed because they did not get tracking number so I don't get refund , but I check on ebay they said they get it , need help to get my refundReturn proof
06-18-2021 10:09 AM - edited 06-18-2021 10:13 AM
You needed to upload the tracking number as soon as you had it into the case that was open.
Contact the seller to ask for your refund and if it is not received within a few days you may be able to open INAD with Paypal and upload the tracking number into that case when they ask you to or file a charge back with your credit card provider.
06-18-2021 10:42 AM
@fasttrace1341 wrote:I having problem with my case , I return the item print label from ebay and the seller received the item and today the end day.
Ebay send me the message your case closed because they did not get tracking number so I don't get refund , but I check on ebay they said they get it , need help to get my refund
Simply click "Send message" to eBay on Facebook at this link, to leave your name, email, zip code, and item number.
And tell eBay @fasttrace1341 that your return was delivered, but you didn't get a refund yet. This is a situation where eBay will re-open the case and force the refund, when after a case is closed the buyer then points out that the return was actually delivered before the deadline.
06-18-2021 11:46 AM
Thanks , I will send message to Ebay on Facebook