Replacements

[yorkie-poo]

Hi. I purchased a bust made by the artist/seller. It arrived damaged. The seller has agreed to make me a new replacement bust (which is what I want). He says I can just keep the damaged bust. It will take him 3-4 weeks to make the replacement bust.

Our messages about the replacement are through eBay, but do I need to open a return claim to protect myself?

If the advice is for me to open a claim, how do I make sure that  (a) I don’t have to return the bust to keep the claim open; and (2) eBay does not refund me my money while the seller takes 4 weeks to make me a new bust?

I would appreciate advice here. Thanks. 

[lesegouts]

I would file a damage claim and get a refund, and then buy again when he posts the new listing.  3-4 weeks can become 10 weeks and then it's too late to make a claim.

[house*of*paws]

Hi @yorkie-poo 

Your Return Request likely will time out before you receive the replacement.

If you paid with a credit card … you will be covered for a few months IF  the replacement doesn’t arrive OR is damaged when it does.