Perhaps this should answer your question. As @downunder-61 said, you will need to open a return request here on ebay.
https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041
What happened with the item in question? If we know the story behind it we may have a better solution but I'm working with what I can for now.
I am not an eBay employee but I sure feel like one sometimes
eBay Community Mentor Since 8-07-2023
Used to be panda75654
This is my only account. I do not own any other eBay accounts and will not ask for personal information. Stay safe!
