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Refund showing up on venmo, but not actually added to balance?

Hello. i recently had to start a return due to seller confusion over an item's model. 

 

The refund showed up in my transaction history a day after the return was accepted, but the funds were never actually added to my balance. I waited a couple days, but eventually had to transfer money from another account instead. So, I know for sure that the funds were never available to me.

 

ebay says the refund will become available 3-5 days after the item is RECEIVED by the seller. But, no return label is being offered by ebay, and the seller is saying I don't have to return the item. Is this true?

 

A) I don't want the item B) doesn't seem like that's how returns should work and c) Ebay's help section tells me I won't get the refund until 3-5 days after the seller receives the item, so I am concerned I won't get the money back without returning the item. 

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Refund showing up on venmo, but not actually added to balance?

If they want, the seller can issue a refund without you returning the item.

Have A Great Day.
Message 2 of 4
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Refund showing up on venmo, but not actually added to balance?

What i'm saying is, I believe the seller (or ebay) already initiated the refund. It just didn't go through as it ought to. (Or, I'm totally crazy and $40 somehow disappeared from my account without me having spent it or my account showing any deductions.) 

Message 3 of 4
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Refund showing up on venmo, but not actually added to balance?

I don't know anything about Venmo or how long it takes refunds to show up in the account.

Credit and debit cards, it could take a few days, up to a full billing cycle.

How long has it been since the refund was issued?

Have A Great Day.
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