Hello. i recently had to start a return due to seller confusion over an item's model.
The refund showed up in my transaction history a day after the return was accepted, but the funds were never actually added to my balance. I waited a couple days, but eventually had to transfer money from another account instead. So, I know for sure that the funds were never available to me.
ebay says the refund will become available 3-5 days after the item is RECEIVED by the seller. But, no return label is being offered by ebay, and the seller is saying I don't have to return the item. Is this true?
A) I don't want the item B) doesn't seem like that's how returns should work and c) Ebay's help section tells me I won't get the refund until 3-5 days after the seller receives the item, so I am concerned I won't get the money back without returning the item.
