Hello there.
I have sold an item to a buyer. By mistake he return the item when the customs make contact with him. Don`t know why and how this is possible. Anyway.
He admit that he need this item. So, respectively, I suggest to him to purchase the same item again and when the estimated delivery time is off, to open a request and I will refund his money for item only !! He agree with this decision (have e-mails). The item costs 59usd, and shipping was 19usd. Now, he opened a request, but I have no option to make a partial refund - only total refund possible. So I did it, and... bang... I have return all 78USD to this buyer. I don`t know can I do something about this, as I did this step now. I am not gonna be rich with 19 dollars, but the question is about a principle. Can I do something or not, by your opinion? I did send the message to him, I will gonna see what he will answer me.
Thanks in advance.
