eBay

room-17 · ‎10-27-2021

I'm dealing with one of the worst customers I've had in all my years selling. Sent a CD from San Diego to LA by media mail on Oct 18, the same day he placed the order. Tracking progressed until Oct 20, where it shows to be at a postal facility in his zip code. Since Oct 20 there has been no updates on the tracking. USPS says it's arriving late but still in transit. 9449008205498264264325

Just 4 days after mailing, on Oct 22, buyer opened a case of item not received. Much too early if you ask me. We have exchanged a few messages where I have explained that delays are not too uncommon, especially now that the postmaster has announced he's slowed down the mail since Oct 1. I mail 3-400 packages a year and sometimes unusual delays happen, as much as 6 weeks after shipment. Please be patient, I'm confident it will arrive as have all of my delayed packages.

He's not having any of it. He insists that it's lost and wants a refund by Oct 28 or will ask ebay to step in. That will be 10 days after it was mailed. (He could inquire at his PO about it since that's where the tracking stalled.) Our message exchanges have gotten heated. He thinks I'm messing with him and he's bullying me into a refund, getting hostile and threatening neg feedback. I don't care about the bad feedback, I'll factually reply and make him look bad. I'm more concerned about ebay forcing the refund and hitting me with a "case closed without seller resolution" mark and loss of my FVF. And him getting his money back and eventually receiving the package. And when it does arrive, will he send it back, quietly keep it, pay it again, or apologize for his horrible behaviour?

Any advice would be appreciated.

room-17 · ‎10-28-2021

I offer free shipping, and include MM cost in my pricing. With postal policy changes it might be a good idea to stop using it. I may eliminate the free shipping and add a separate mailing fee for first class. That might cut down on the frivolous cases i'm getting hit with.

monster-deals · ‎10-28-2021

If they already threatened negative feedback you are gold there.

You can ebay to place the case on hold if your last scan is in 10 days.

outside of that you'll just have to refund.

monster-deals · ‎10-28-2021

@popblox wrote:
If you voluntarily refund the buyer before an INR case is escalated to eBay and the item is delivered within 30 days of the case being closed, you are eligible for reimbursement from eBay on appeal.

I understand it to be the opposite, meaning the case has to escalate.

popblox · ‎10-28-2021

@monster-deals wrote:
@popblox wrote:
If you voluntarily refund the buyer before an INR case is escalated to eBay and the item is delivered within 30 days of the case being closed, you are eligible for reimbursement from eBay on appeal.
I understand it to be the opposite, meaning the case has to escalate.

Yes, it used to be this way. Things have changed, as mentioned in the provided link from my post, which contains a significant amount of detail and documentation from eBay on handling INR's.