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Problema con el rembolso

I bought a part and it was not compatible, I contacted the buyer and I proceeded to open a refund request. I sent the item on my own. I sent him the photo of the receipt with the tracking number. The item was delivered a week ago and the seller does not answer my messages. and I can not enter the tracking number since I get a tracking number that the seller provided and trying to contact ebay by phone and I could not someone knows what I can do in this case thanks

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