No return policy

[electri9523]

Do I have to return an item after the buyer said that he purchased a similar item somewhere else? I didn't see anything about this posted but I sold a V1 nintendo switch with all its peripherals and im afraid of receiving a different version or a broken switch back.

[glorybells]

No, with your no return policy, that is one of the few reasons for you to be able to deny the return.

[femmefan1946]

Wrong question.

Even if you have a No Returns policy, you cannot have a No REFUNDS policy.

So your choices are to have the unhappy customer return the item for a refund or allow the customer to keep the the item and refund.

If the customer does not return the item voluntarily, you can ask that they open a Not As Described claim. EBay will then help you send them a Return Shipping Label.

A scammer will be loathe to get eBay involved, so that's a little tiny protection for you.

No return-> no refund.

im afraid of receiving a different version or a broken switch back.

It may be the same switch which you did not describe/pack properly. It may be the same switch and in perfect condition.

Refund, redescribe, relist, resell.

It may be a broken switch.

Appeal the refund to eBay.

And remember , in addition to eBay the customer also has access to the chargeback program of the credit card they really paid with.

[pikabo-icu]

@electri9523 

Has the buyer opened an actual return case?

Or is this via eBay messages? 

[kitschy*loot]

@electri9523 You'll have to if they open a not as described case, and you'll also pay the return shipping fee if they do that.

[kensgiftshop]

It all depends on if the buyer filed for a return through Ebay and what reason they select as the reason for the return.

[electri9523]

So they said,
"Hi, I’m very sorry for the inconvenience, but I need to cancel this order. I bought a Switch last night after waiting a few hours for this offer to be accepted."
Is there any reason why he didn't cancel the offer right after buying the other Switch? He said, "If I receive the item, I may have to return it through eBay."

[pikabo-icu]

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@electri9523 wrote:

So they said,
"Hi, I’m very sorry for the inconvenience, but I need to cancel this order. I bought a Switch last night after waiting a few hours for this offer to be accepted."
Is there any reason why he didn't cancel the offer right after buying the other Switch? He said, "If I receive the item, I may have to return it through eBay."

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So they haven't received it yet?

It sounds like your buyer might be telling the truth and just impatient.

Have you shipped it already? 

@electri9523 

ETA: That sold today.. If you haven't shipped it, cancel the order at buyers request. 

That will refund the buyer and you'll get your fees back, Relist and sell again. 

[electri9523]

I shipped it 30-40 mins after accepting the offer since I live so close to the post office. I think he might've forgot about his ebay offer.

[pikabo-icu]

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@electri9523 wrote:

I shipped it 30-40 mins after accepting the offer since I live so close to the post office. I think he might've forgot about his ebay offer.

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It sold by auction not an offer right? Nvm it says One Bid but then says it sold as a Buy It Now. 

And you're sure you got paid? eBay said ok to ship?

I would agree to the return. If you don't he will find a way to return it anyway by claiming issues with it etc.. 

You could do a recall on the package. There's a fee involved but at least you know you would get your item back to resell.

I'm sorry it worked out this way but forcing a buyer to keep an item seldom works out well for the seller. 

[electri9523]

The money is in hold, then it gave me the option to print the shipping label- I did all that then shipped it out. I messaged him saying Ill refund him after receiving the item in its original condition.

Also just curious, who pays the return shipping fee in this type of situation?

[pikabo-icu]

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@electri9523 wrote:

The money is in hold, then it gave me the option to print the shipping label- I did all that then shipped it out. I messaged him saying Ill refund him after receiving the item in its original condition.

Also just curious, who pays the return shipping fee in this type of situation?

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In this situation the buyer should pay.