New Return Process as a Seller - Ebay Standard Envelope - HELP?!?!

[ezvj0dv]

Hello Sellers,

The ebay return process has changed. I have done countless returns over the past 5 years, and when a buyer opens a return request, I can normally accept the return in the request, and generate the $0.69 "Ebay Standard Envelope" for the buyer to return the item to my PO Box. Here is the issue....

With the return process now, sigh, after a new update, I have 3 options.... 1) Upload a label. 2) Confirm you sent a label. 3) Confirm you provided another way to return the item.... None of these options allows me to generate a Ebay Standard Envelope label for the customer to return the $2.09 item.... what in the world? Is there a manual way to generate a Ebay Standard Envelope from a buyers address to my PO Box through ebay somewhere? This is so unnecessary and I have spent a half of my working day trying to make something right for a customer. Any help here is greatly appreciated. 

**IF THIS GETS ANSWERED, I HOPE THIS GETS PINNED OR HIGHLIGHTED FOR OTHER SELLERS USING EBAY STANDARD ENVELOPE AS THIS IS A FRUSTRATING SITUATION**

[pikabo-icu]

@ezvj0dv 

The advice for this is not looking good..  Seems it's good for shipping but the returns not so much.

Sorry

https://community.ebay.com/t5/Shipping/eBay-Standard-Envelope-returns-shipping-is-overcharging-by-70... 

[caseypl]

Why are you worried about a $2.09 item?

[toysaver]

Can you buy/print another label and edit the name and address to yourself?   Then send a jpg or PDF to the buyer.   Would that work?  

[ezvj0dv]

I'm sure I could, I just don't understand why ebay would change this simple process. Yes I see that I can do that, but it  seemed much easier. I've refunded the buyer, but I like to give them the option to refund the item for my own personal benefit. The item isn't damaged, but the customer isn't happy.

[ezvj0dv]

When you sell hundreds of items in the same ball park every few days, with slim margins, I like to get my money back. Call it whatever you want, the item isn't damaged, the customer is probably just unsatisfied.

[ezvj0dv]

I truly appreciate your help. I just don't know why this was changed. It used to be a simple process, unless there is something that I am overlooking.

[pikabo-icu]

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@ezvj0dv wrote:

I'm sure I could, I just don't understand why ebay would change this simple process. Yes I see that I can do that, but it  seemed much easier. I've refunded the buyer, but I like to give them the option to refund the item for my own personal benefit. The item isn't damaged, but the customer isn't happy.

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@ezvj0dv   Since you already refunded, is the this type of item that could just be mailed back first class mail, like a letter? Or no?

You wouldn't need tracking since you already refunded them. Could send a dollar via Paypal ?

I know it's a hassle and agree it should work both directions but it doesn't so you need some type of workaround. 

[toysaver]

There are only a select few categories that the PO allows this type of postage to be used for.   Returns don't have an assigned category, and the service could likely be misused.   You can't just print up an eBay standard envelope shipping label for any old listing.  It has to be connected to the sale of a qualifying product from a qualifying category.  

[12345jamesstamps]

I don't think anyone would expect a seller would want an $2.09 item returned.

Buyers are not really good at returning something the way they received it.

''spent a half of my working day'...me...I do the refund and tell buyer to keep it.

And block the buyer.

And maybe...you might get that needed positive feedback instead of a negative feedback.

I sell a lot of items...never got someone who wanted to return something...I could mail buyer a seif-addressed envelope with a stamp on it if I wanted it returned...but it just doesn't warrant my time. I would just refund.