NEW Return Policy

[flygirlsuz]

Ebay is now automatically refunding a buyer’s payment for claim INAD (item not as described). 
Sellers are left trying to get their products back and are out money AND their products! 

Ebay used to send a return label to buyer (at sellers expense) but no longer. They just automatically return funds AND deny your appeal that you have NOT received the product back. 

I feel like Ebay and the Buyer just scammed me!

What justice do we have to get our products returned?? 

please advise, this makes me feel targeted and violated. 

[pjcdn2005]

eBay doesn't automatically refund your money just because you message the buyer. But as another poster mentioned, just messaging them doesn't resolve the issue and if you don't either accept the return or refund within 3 business days after the claim is open, ebay will refund without requiring a return.