Misusing return policy.

[tweetystwades]

Hi, I have a dilemma. I sold 3 bras to 1 buyer from 3 separate listings. 2 are exactly the same. She put in a return claiming item not as described for 1 and she tried to put in a another return for the 2nd one, but canceled it. These are the bras that are exactly the same. Now she's messaging me saying the bras she received are as described but saying they are mismarked because they are too big. She was able to get a free return on the first one because she's claiming defect, the 2nd she had to pay so she canceled the return. Her message is asking me to help her ship them back in the same package because she doesn't want to pay the extra shipping cost. 

The bras are not mismarked, they obviously didn't fit. How should I handle this?                 

[simba6]

You can either issue a return label and refund when you get it back or just issue a refund and let her keep it for free.  That saves return postage however, many buyers never get around to sending the item back.  It's a wager you can make.

Just a risk you take selling here.   Clothing has it's pitfalls.

[fbusoni · Accepted solution]

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@tweetystwades wrote:

Her message is asking me to help her ship them back in the same package because she doesn't want to pay the extra shipping cost. 

The bras are not mismarked, they obviously didn't fit. How should I handle this?                 

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@tweetystwades 

I'd let her ship both back in the same package.  Why not?  

In my experience, those are the sort of small gestures of kindness and flexibility that bring these buyers back to purchase more.

Plus it's good for your karma.  😊

[grand-and-glorious-purpose]

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@fbusoni wrote:

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In my experience, 

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In my experience once a buyer scams a seller and they let them get away with it they go on to try and scam me and I don't particularly appreciate it.

[fbusoni]

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@grand-and-glorious-purpose wrote:

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@fbusoni wrote:

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In my experience, 

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In my experience once a buyer scams a seller and they let them get away with it they go on to try and scam me and I don't particularly appreciate it.

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@grand-and-glorious-purpose 

That's probably because you sell items that appeal to a criminal demographic: 15 to 35 year old males.

Bras... not so much.  😂

[grand-and-glorious-purpose]

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@fbusoni wrote:

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@grand-and-glorious-purpose wrote:

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@fbusoni wrote:

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In my experience, 

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In my experience once a buyer scams a seller and they let them get away with it they go on to try and scam me and I don't particularly appreciate it.

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@grand-and-glorious-purpose 

That's probably because you sell items that appeal to a criminal demographic

Bras... not so much.  😂

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I believe Karen is a female name.

[fbusoni]

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@grand-and-glorious-purpose wrote:

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@fbusoni wrote:

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@grand-and-glorious-purpose wrote:

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@fbusoni wrote:

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In my experience, 

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In my experience once a buyer scams a seller and they let them get away with it they go on to try and scam me and I don't particularly appreciate it.

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@grand-and-glorious-purpose 

That's probably because you sell items that appeal to a criminal demographic

Bras... not so much.  😂

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I believe Karen is a female name.

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Yeah, you really stepped into that one.  😆

[gurlcat]

That's funny, but try selling women's apparel for a while; you will see scamming to put male criminals to shame.  There's some SCAM-A-LAMMIN' ladies out there, especially the ones under a certain age.  -Older women, much less of a problem, and older men: the most DARLING apparel buyers.  They know what they like to wear and they buy it, DONE.