Returns

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Bought from a seller who put in the wrong tracking number

I bought a bundle of comic books from a seller last week and they put in the tracking number wrong but it arrived today. When I got the package, I noticed they had only switched the last number but either way because of that, it won't show up as deli...

BROKE true vintage earrings so can't resell.

Buyer returned item carelessly: he BROKE true vintage earrings so can't resell. Buyer lied about item condition and more. Buyer left nasty feedback. I reported buyer to eBay to no avail.Now can't be resold. I had to PAY for shipping return. Buyer is ...

Ebay authenticated used ring as having real diamond now buyer wants to return and says it is a cz

I sold a used solitaire diamond ring with a natural diamond. I bought this ring from a reputable local auction house. I sold it sent it to ebay authenticator. They authenticated it and sent it to the buyer who now claims it is a CZ and not a diamond,...

Contact with a real representative from eBay; how can I do this?

How can I speak to a real representative, not automated? Please give me a contact number!Thank you!

Contacting ebay

I am returning an item that the seller is paying for, but only received a tracking number not a shipping label. The seller says I need to contact eBay because they sent a label to me via email. I have been trying to get a return label for 2 days now,...

Resolved! I want to bring the substandard back to the standard. good way.

It's been about 6 months since I used eBay for the first time. I did my best to sell it without knowing anything. Sales, which used to be about 100,000 yen a month, suddenly fell below the standard due to various problems. My sales have dropped to 1/...

Can't find my order

I need to return an item that I purchased, but I can't find my order number. When I go to the "view order details", I get a failure message. Therefore, I can't get to the "I don't like it" button. I need to talk to an agent to help me with this. I tr...

Has there been a change in returns?

I am set up to accept returns. In the past when someone wanted to return an item I was notified. I then has a chance to respond with "accept" "offer partial refund" or I was even able to message them to ask more questions. Now it seems that the syste...

Seller package damage filling a claim through USPS.

Well let's go down the rabbit hole of problems trying to collect for a item damaged in shipping. I shipped 2 puzzles one got crushed in seal not broken..buyer issued a refund. I got item it was sunck in pretty bad she keep the other one but damaged a...

Buyer returned a different item

I had a buyer open a return for a phone and when I got the returned packaged I already knew it was not the phone I sent as it was a small flat envelope. I recorded myself opening the package and shows the package just had three pieces of paper. I ask...

Resolved! Return policy

I returned an item 6 weeks earlier with the UPS Sent a copy of the return label to eBay to the seller and they refuse to give me my return. I’m definitely not shopping on eBay. They’re not there for you!!!

Since printers break down so much .Why not for a fee mail return labels to buyers ?

I am tired of buying printers the ebay web site keeps jumping back when you try to print .

Buyer sent wrong item back- Ebay sided with them

I am pretty upset. I offer free returns. A customer purchased a dress from me and said it didn't fit so sent it back. I received a different item. Not only that but it was thrown in the bag and the bag was stapled shut- I cut myself trying open it. A...

Unable to cancel return request

Hello: I am a buyer trying to cancel a "return request" after ironing things out with the seller. I follow directions, "cancel return" but keep getting this from ebay: "We couldn't process your request because of a technical issue. Please try again."...

Digital gift card redeemed after sale. Now customer opened a return

Buyer purchased an airbnb digital gift card worth $50 for $48. The buyer redeemed it shortly after sale and now is trying to return it stating he thought it was $100 gift card for $48... I checked and the funds have been used. Now I receive notice I'...