Returns

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Returning a counterfeit purchase

I feel weird doing this. Obviously I got got and I want my money back but (also obviously) they're going to get their fake item back and use it to scam someone else, probably through one of the other 100 accounts they have set up. I can't even leave ...

Smells like smoke

I can’t get help on this bag that is in bad shape and smells horrid. How do I speak to a person about my refund from eBay, the seller won’t accept my return

Buyer returning item that was either damaged in shipping or his original damaged part.

I'm not a big seller, I sell stuff to clear out a closet or a corner in the garage to give you an idea of the type of seller I am. I have have made a total of 3 sales including this one, the first I was almost burned on and this last one I am pretty ...

I have issued it incorrectly

Я оформил красный цвет, хотя он мне еще не пришел, он едет ко мне уже 3 недели. Я оформил его неправильно. Я хотел бы вернуть деньги, так как этот товар мне больше не нужен. Я ничего не могу сделать. Как мне связаться со службой поддержки? Пишут, что...

(Who is running the eBay show ? ) Returns from buyers & associated reimbursement

*This is one of our "posting" accounts. The moment a buyer makes payment to eBay for a purchase, those funds belong to the seller.In the event those funds are "on hold" by eBay, due to a buyer request to return the item, thenthose on hold funds shoul...

returns

Did a return the seller sent me an address and wants me to pay for the return I have no number to contact Ebay to correct the problem

Poor stoping an order

I ordered 5 bottles of Prevagen I thought for a very good price. Come to find out it is coming from China. I looked up where it is made and it is in the UK. Once I found this out I called Ebay to stop it. I got an idiot on the phone and had to explai...

Buyer return I refunded but buyer recieved no return label

Is there a way to resend the buyer a return shipping label? They received notice of the refund part but no label to send my items back? Thank you

Resolved! Unreasonable buyer

I've been on Ebay for 19 years and this is a new one for me.I had a buyer purchase a "pick up only" item early september ish 2024 @ 125.00$ . In december 2024 they asked to cancel . The feedback on the account shows this person does this regularly.EB...

Buyer wants refund but I haven’t received the package.

So I’m a new seller and my 1st sale turned into a mess. They buyer wants a return on the item because they claim it’s not as described but some of the issues he has listed are normal for the product but that’s not the important thing. I accepted the ...

Buyer making a complaint with WRONG item

A buyer is messaging me saying they purchased a medium sized jacket but received a small instead, and sent me a picture of the tag showing size small. Only problem is, I have multiple photos showing a size medium for that item and know for certain th...

Received Fake iPhone – Seller Won’t Help, eBay Refused Refund

I purchased an iPhone 16 Pro Max and received it on January 29th, but I was traveling (I have proof) and only opened it recently (March 9th). At first glance, the phone looked normal in the box, but when I tried to use it this week, I noticed the sof...

Extend window to send our return?

Wondering if it's possible to extend the time to send back a return? It's complicated, I received a used and worn item that was advertised as new in box. In 24 yrs on eBay I've never had to do a return. I contacted the seller who admitted his mistake...

Seller received my return and opened a case suggesting the item was swapped

Back in February I had purchased a fairly valuable, ungraded trading card that was being shipped from Japan with the expectation that the card was in good condition. The card's listing described it as lightly played, and the images showed it as havin...

Return labels

Hi. I am returning 2 items from same seller due to being damaged. Seller has sent me two identical return labels for both returns. When I brought the two items in orignal packaging to fed ex it turned out theu are identical ones even though when prin...