Returns

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Since Dec trying to get a $17.02 refund on an item never recieved. It was reported right away , and

I reported everthing that was needed .I gave Order ,number ID,number Tracking number ,Date and so on.The money was drawn out the same day as my order they say can't be found. I finally got threw on the phone told someone would speak to me in a few mi...

Sending back item for refund, the seller says that its lost

I wanted to get a refund for an item that was not in the condicition it was described as. Now I have to return it but I have a feeling that the seller will lie and say that the item did not arrive to him back.

Seller said can't partial refund while progress return case.

Hi, I'm a international buyer.I recently received the item I purchased.However, item has undisclosed defects, so I open a return case.then, ebay provide me to auto return label. After that seller message to me and both agreed partial refund.However, ...

returning defective purchases

I sold for almost 30 years with 4 Ebay stores and never had more than an occasional problem with CS. Lately this has changed. Now I finally retired - 80 yrs old and tired - but still buy on Ebay. Within the last 6 months I noticed a big change in ite...

Wrong refund on order

Hello everybody, I was wondering if anyone has had a similar situation and if so, could guide me a bit..I ordered 3 items, lets say item A, item B, and item C, both A and B arrived as planed, yet C was cancelled by the seller for X reason and provide...

eBay says returned item should have arrived by now and will refund buyer tomorrow

We shipped a Sony DVD player to a buyer in Indiana. Apparently the buyer has worked for the USPS, the item arrived non-functioning, and buyer said it was packaged inadequately. Ok, I guess we aren't disputing that, I don't know, that's not what I'm a...

Resolved! Returns and closed returns

I purchased a motorola cellphone on ebay which has an ebay 30day money back guarantee. (https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210#not-described) I had difficulty powering it off holdi...

The Buyer friendly return process:

I sold a laptop on here AS-IS Does not work. Buyer kept it for 5 days and then put in a return request saying the item was not as described. Remember it was sols As-Is. When I got it back after eBay automatically approved the return it was missing pa...

Item broken when arrived

Received a Carote glass pot lid from a seller ( John Odlerna ) on 5/1/25 , but the lid was shattered in million pieces when package opened . Would like a refund on the purchase. Willing to return the broken lid to seller if needed.Please, advice of a...

Resolved! Defective Return requires a photo to accept. I am unable to provide photo on computer but iPhone OK?

Item was a switch that had a short and drained battery. Bot new battery! Drained it! Took it two a Mechanic that charge $100 hr. spent two hrs. tracking to short in the switch! Out $200 + new battery I didn't need!e-Bay is insisting on a photo before...

Highly Rated Seller scammed me

I bought an action 5 from a seller and they sent me the 4 and gave me a full refund.When I ordered it a second time and it came like a mess, but I actually got the action 5 this time, I returned an item and waited for my refund. I just got an email t...

Buyer Opened "Doesn't Work" Return After Nearly a Month – What Should I Do?

Hi everyone, I sold a brand new and professionally tested electronic item to a buyer. The item was in perfect working condition when shipped — this was confirmed by a specialist. Almost a month after delivery, the buyer opened a return request claimi...

Resolved! return label

How do I print a return label for an item that I bought as guest and not my eBay account?

Radiator for a 1978 Ford pick up that I ordered and received and it is defective

The radiator I received is leaking. We did not damage it. It must’ve been damaging shipping. I would like it to be exchanged for a new one and we’ll ship this one back with when the other one comes however, I need to do it. I need to know what to do

Item Matches Listing, But Buyer Wants Return

Hi everyone,I could use some advice. I sold an item that matches exactly what I showed in the listing photos. After receiving the order, the buyer wants to return it, saying they didn’t check the pictures properly before purchasing.The item is as des...