Itry to return a item (defected laser level)

[hualv_6]

the company where I buy the tool i need, askme to make a video of the item, and.

Hi dear, may I know when you have time? May I know if you have resolved the item issue? can it work fine? If not, please send us a video or photos showing the issue and then we will check and give you a solution. What do you think? Please upload the video on URL：https://wetransfer.com/, after it finishes transferring, there will be a new link that shows up. Please send us that link. Or do we refund a partial refund to you and you can fix it locally? If so, we will cover the cost and send the reimbursement to you as soon as you send us the bill. Would that work for you? We are waiting for your response and update. Molly ***************** P.S. Please do not open a case on eBay directly. We will do our best to resolve this issue as efficiently as possible. Thank you very much for your understanding of our small business.

Reply

[klhmdg]

Open the case on eBay. Open as "not as described" 

The seller will have a choice to send you a refund OR have you return the item for a refund.

Stop communicating with seller and OPEN the Case.