I keep getting an error message saying "A return option is missing or not valid." when listing

[bmtrocks]

So out of nowhere after getting extra listings at request by ebay, the ebay app has been acting super funky and has green checkmarks on every section saying certain things are "applied" which is whatever. The problem is what once I go to list something, a message pops up saying I can't list anything becuase my Return policy isn't valid.

This shouldn't be an issue because I'm using the same return policy I've always used. All of my listings share it (well, most of them do for sure) and now all of a sudden it pops up...

"A return option is missing or not valid. Update your return options."

When there's no reason.

To top it all off, when I go to my desktop to do the order it's able to list the item just fine! no issues whatsover. However this is a slower process for me because I take pictures of my product with my phone so I'd like to be able to avoid this.

[watchesnclocks]

Same problem months later. Good job on taking care of the problems.

[hugebeans]

Possible solution-- one that worked for me:

Opt-in to ebay's business solutions. Or if you're already in, set up a default return policy.

Account Settings>Business Policies>Create Policy>Return>Check the box "Set as default return policy"

[6matko3ba]

I'm also having this problem, even though I have created a return policy, and it's also complaining about the payment policy, even though, again, I have created one. Can anyone tell me what's going on here? The AI assistant is a waste of time.