I cant find the way to send a return label to my buyer

[muumushop]

Hello! , the item has arrive with the buyer has a problem, so he appel to return I accept and send back all the money and send the label print directly from ebay to send me back the item. He said me: I can´t print the label. Theres some portal to re send or re print the label? or I lost my money, my item and the return label cost

[lakefor94]

You refund when the item is returned back to you. If you refunded and the return is closed, the buyer can't access the return label.

Did you buy the return label outside of eBay? 

Or did eBay provide the return label?

Provide some more information please. 

[mybigsale]

@muumushop 

send the label print directly from ebay 

If eBay is generating the label for your buyer, your buyer should have had the option to print the label or get a QR code they can use at the USPS (or other carrier) who will then print the label or have a kiosk that can be used to print the label.

I accept and send back all the money

If you want the item returned, you should wait for the return before refunding. If you already refunded, eBay will let the buyer keep the item and the refund.

[kensgiftshop]

If you already refunded the buyer, the case is closed and the buyer won't get a shipping label.

If the buyer will return it, you'll have to buy a shipping label somewhere else and send it to them, then hope they use it to return the item.