I Need Advice. eBay Sided With The Buyer. $900 NIB iPad.

[optimus.prime]

So I sold a NIB iPad. The buyer opened a return the day it was delivered for the reason "Changed my Mind. The product didn't meet my expectations."

eBay provided a return label, with a Signature Required.

Buyer didn't use that label. A week later they opened a case, provided tracking info, and within minutes eBay sided in their favor. They also didn't allow me to see the tracking number.

I received nothing. They didn't use the label eBay provided, either. It's painfully obvious they shipped a something like a envelope to my zip code. Without even seeing the tracking number, I cannot go to USPS and see where the package was actually delivered. On top of that, I should of been egible to offer a partial refund, at least. The buyer basically admitted to opening the NIB iPad, which reduces the value, which should allow me to issue a partial refund AT THE LEAST. eBay made this impossible for me to do anything about.

Any advice is appreciated. But please don't tell me "You shouldn't of sold a NIB iPad on eBay." I am fully aware of that now.

[simba6]

Try this link to speak with eBay.  You have been scammed.

Oops that might not work either.  

https://www.ebay.com/help/call_us?type=ContactUs&initFrom=HOME&topicId=4000

[santamonicajeweler]

I am sure you're able to contact eBay. Do that and ask them 

- There are no return tracking records, please provide me with a copy

- I haven't received the item back, what do I do now?

See what they say,

Your story sounds like; you've been scamed. This Buyer doing all to overcome the eBay return system. Buyer is taking systematic actions to avoid human control and correlating with Software to Buyer's benefit