A buyer had their raw card shipped to COMC, and then sent from COMC to them. They allege it is "dramatically" different from what was listed. Their communication - not yet a formal return request - is within the 30 days of the sale. It is unclear to me where our relative footing is. I've read the policy guidelines but have not found the specific information, if there is any, that would qualify the return parameters in cases where COMC receives a card, removes it from its sealed holder, handles it, photographs it, stores it in other materials, repackages it, ships it, and then the buyer receives it and contacts me weeks after delivery.
A substantive issue in this is that I disagree with their claim. I've compared the photos of my listing to those they've sent to me, taken by COMC, and disagree with the buyer's claim that the condition is other than described. I've studied the photos and laid them atop one another at nearly 40x magnification. I followed the card condition guidelines and selected a condition that, as defined, would have encompassed abundant defects. By those card condition guidelines, I under-graded it. That is one metric. I followed up in the content field for the item description by expressly highlighting the flaw and explaining why I selected the condition I did rather than the next one higher.
Insight into the buyer/COMC returns policy would be good to know, and advice how to proceed would be very appreciated. Do I invite them to send the card back? Do I offer a partial refund? If a formal return request is opened, in what way can I decline the request and avoid a defect? Thanks.
