How to go about returning an item when a seller doesn't accept returns?

[cactiii]

Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. The seller doesn't accept returns, so now I'm confused as to whether or not I need to return the item and how to go about doing so. Should I wait for the seller to contact me? am I required to pay for shipping? Sorry if these are easy answers, I've never done this before!

[pjcdn2005]

Sorry, I misunderstood.

[cardican27]

how do I open a return request when it comes up seller does nt accept returns?

[shuha-97]

Who refunds? Does eBay do it or do they take your money?

[myangelandmyprincess]

---

@iart wrote:

No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item.

Many posts in here from sellers about this. Some have lost thousands.

---

The having no returns has no affect on the requiring a return or not.  No returns sellers who escalate to eBay for a decision have had the buyer required to return still and I've seen sellers who offer returns who escalated that eBay refunded without requiring a return.  

[dryophelia]

@shuha-97 

There are courtesy refunds that eBay issues from eBay, but mostly, if eBay has to refund because the seller isn’t cooperating, the refund comes from the sellers’ funds. 

[gatorselky]

I need to initiate a refund for like causes. Seller posts no returns, and no longer responds to messages.  No informaion leads to the ability to actually "ask ebay nto step in". How did you do it?

[gatorselky]

How do you initiate the refund?

[dqdistribution]

I would advise you to start a new thread because this one is from 2022.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

Will help you get started to open a return request. If you already opened one and It's been longer than 3 days with no solution then you can ask ebay to step in.

https://www.ebay.com/help/buying/default/ask-ebay-to-step-in?id=4701

If you aren't able to ask ebay to step in, then you will need to contact customer service. Use the Automated assistant and when you get a dialogue box type in 'Agent'

https://www.ebay.com/help/contact_us?id=4041&st=10

[gatorselky]

Thanks for responding. I've been to each of the pages linked but find pull down selections mentioned are not present. My seller listed "not returnable" so you cannot navigate from that page. Even the AI assistabt kicked me back to start a return page. Any further details that may help?

[monster-deals]

---

@cactiii wrote:

The seller doesn't accept returns

---

All "no returns" means is that the seller doesn't want the item back when they have to refund

...that or the seller is a noob

There is nothing you are required to do here.

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.