How do you handle customer complaints and returns in dropshipping?

[scojudy]

Everyone knows that customer service is crucial in ecommerce, but it can be challenging with dropshipping. I'm managing my sellvia and amazon store so shipping is usually fast but sometimes clients still complain or do returns. What strategies do you use to address complaints and returns effectively? Just interested to read your experiences

[mooncat_watches]

By not dropshipping

[kensgiftshop · Accepted solution]

Best way to deal with returns is to accept the return and provide a shipping label, then refund once something is returned.

[janet9988]

What have you tried?

[evry1nositswindy]

Drop shipping is not a good business plan.  If your supplier is out of stock and you have to cancel, it is your account that receives the defect, not the supplier.  If an item is not as described, it is your account that has to refund.  All of the bad things that can happen count against YOU not the supplier.

[simba6]

You can't really fix drop shipping issues as you have no control over what they do or ship.  Would be like fixing a ship made of cardboard.  Hard to keep it from sinking.

[tobaccocardyahoo]

You have the returns shipped to YOU and you refund on receipt and then attempt to return and get a refund from your supplier.

Beyond that, you pray that the dropshipper you use describes properly, packs well and ships promptly so you do not lose the ability to sell on Ebay.

Returns are the only thing you get to control, and that requires you refund before you get a refund from your supplier.

Anyone who uses a service which claims to dropship for you when you sell on Ebay or Amazon knows that you will have a short selling career, and is unlikely to provide the service levels required.

[jbbowers12012]

Hi,  Dropshipping is just so full of similar pitfalls that many just stay away from it.  It can be extremely hard to accept responsibilty for somethings that you have no control over.  IMHO Of-Course!  (J.B. From N.J.)

[aproudparent2010]

Best advice....don't dropship


If item gets damaged...you're responsible
If item gets lost.......you're responsible
If item is OOS........you're responsible

Have your items actually in your possession is best advice I can give

[fbusoni]

Seems for all the world like Sellvia reps are trying to promote their garbage product on the eBay seller forums.  Take a look at the gem below:

https://community.ebay.com/t5/Selling/Best-way-to-drive-traffic-from-social-media-to-an-online-store...

Attention @scojudy :

Do us all a big favor and take your drop-shipping to some other platform.

Drop-shipping is an unreliable model and all you will be doing will be further harming the integrity of eBay. 

Ergo, closing your account here would be of enormous benefit to the rest of us.

Thank you!