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How do I return an iten eBay has determined is counterfeit?

Order #01-10389-58012

 

These 6 Samsung 870EVO drives are counterfeit per Samsung after trying to RMA one of them.

I reported them to eBay.

How do I get a refund for my $227.00?

Message 1 of 9
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8 REPLIES 8

Re: How do I return an iten eBay has determined is counterfeit?

File a return request and choose the reason that says the item does not match the description. eBay has a 30 day window for filing claims.

 

Instructions here: https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

Message 2 of 9
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Re: How do I return an iten eBay has determined is counterfeit?

The 30 day period has expired and these are counterfeit drives so the 30 day period shouldn't matter.

Message 3 of 9
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Re: How do I return an iten eBay has determined is counterfeit?

I want to get eBay involved here.

 

Message 4 of 9
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Re: How do I return an iten eBay has determined is counterfeit?


@vranichou wrote:

The 30 day period has expired and these are counterfeit drives so the 30 day period shouldn't matter.


eBay won't get involved. It's a firm 30 day window. You'd have to go to your credit card to file a dispute at this point.

Message 5 of 9
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Re: How do I return an iten eBay has determined is counterfeit?


@vranichou wrote:

The 30 day period has expired and these are counterfeit drives so the 30 day period shouldn't matter.


 

albertabrightalberta
Volunteer Community Mentor





I can explain it to you but I can’t understand it for you.
Message 6 of 9
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Re: How do I return an iten eBay has determined is counterfeit?


@vranichou wrote:

The 30 day period has expired and these are counterfeit drives so the 30 day period shouldn't matter.



@vranichou wrote:

I want to get eBay involved here.

 


You're too late for ebay to do anything. 

 

You had 30 days to verify authenticity of your item and once that 30 days passes, you're SOL.

 

You might be able to add a comment to the "Good seller - Quick shipping." comment you left for the seller. 

 

ETA: I'm not victim blaming but need to tell buyers to check feedback of sellers BEFORE doing business with them! Would you have purchased from the seller if you'd read the feedbacks? 

albertabrightalberta
Volunteer Community Mentor





I can explain it to you but I can’t understand it for you.
Message 7 of 9
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Re: How do I return an iten eBay has determined is counterfeit?


@vranichou wrote:

The 30 day period has expired and these are counterfeit drives so the 30 day period shouldn't matter.


 

It does on Ebay.

If you paid with a credit card, contact them.

Have a great day.
Message 8 of 9
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Re: How do I return an iten eBay has determined is counterfeit?


@vranichou wrote:

I want to get eBay involved here.

 


 

Once the MBG expires, there's nothing they will do.

Have a great day.
Message 9 of 9
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